Security & Guest Experience Lead

Comstock-Companies; Reston (VA); Sur place; USD 25 000 - 26 000; Plein temps

Avantages offerts par ce poste

401K Match

Career Development

Advancement opportunities

Free Parking

EV charging

Parental Leave

Friendly work environment

Benefits vary by role

Résumé du poste

Comstock is hiring a Full Time Security Officer (Mon-Fri, 7am-3pm) in Reston, VA to help keep the property safe and welcoming for residents and guests.

The role includes hourly patrols, access control, incident reporting, and event support. A DCJS certification or ability to obtain it within 90 days is required.

Candidates should have a high school diploma, 1 year of customer service experience, a valid license, and a proactive, credible attitude to uphold safety and service standards every day.

Qualifications

• High School Diploma.
• DCJS Certification or ability to obtain a DCJS certification within the first 90 days of employment.
• Minimum of at least 1 year experience in customer-service related field.
• Valid driver's license without major violations.
• Flexibility to work after hours and weekends, as needed.
• Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships.
• Strong sense of urgency.
• Strong problem-solving, time management and communication skills.
• Must be highly credible and trustworthy, and operate with high degree of integrity.
• Must hold oneself and others accountable and strive for a high level of excellence.
• Must have a positive, can-do attitude and be able to fuel growth and innovation.
• Must be customer-focused and results-oriented.
• Must want to continuously learn and develop.
• Exceptional oral and written communication, active listening, and organizational skills.
• Ability to establish strong working relationships with others in team setting.
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment.
• Self-directed and able to work independently, with minimal supervision.

Responsabilités

• Complete hourly patrol route of the property using the security system.
• Access control for guests, tenants and vendors.
• Ensure no property is being damaged.
• Conduct routine foot patrols in and around building.
• Perform other duties as assigned.
• Observation and reporting of safety.
• Issue Banning notices to rule violators.
• Maintain file for Ban Notices and notify management when necessary.
• Maintain the appearance of the two plaza kiosks.
• Enforce the “no dogs on the plaza” policy.
• Keep updated information (e.g., Kiss N Ride, Contact Phone #’s, Rules of Conduct) and communicate to guests as needed.
• Report any unknown work that is occurring at the property to management.
• If anyone parks illegally on the plaza, notify Park X, Commercial property management, and Residential property management immediately.
• Communicate to guests that we must keep the fire access areas accessible for fire trucks and ambulances.
• Close loading dock doors as needed.
• Report any concerns to management.
• Reston and Loudoun Station: Assist the Marketing team before, during, and after events as needed.
• Reston Station: Manage the valet; ensure that cars are not being parked on the plaza or on the down ramp.
• Reston Station: For Special event, ensure that the plaza marketing plan is followed.
• Reston Station: Manage traffic coming onto the plaza and keep it moving.

Connaissances

Customer service

Communication

Time management

Problem solving

Multitasking

Team player

Integrity

Attention to detail

Formation

High School Diploma

DCJS Certification

Description du poste

Comstock is hiring a Full Time Security Officer (Mon-Fri, 7am-3pm) in Reston, VA to help keep the property safe and welcoming for residents and guests.

The role includes hourly patrols, access control, incident reporting, and event support. A DCJS certification or ability to obtain it within 90 days is required.

Candidates should have a high school diploma, 1 year of customer service experience, a valid license, and a proactive, credible attitude to uphold safety and service standards every day.