Security Greeter

Viejas Casino & Resort; United States; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision benefits

Paid Time Off (PTO)

Tuition reimbursement

Job summary

Viejas Casino & Resort is seeking a Security Greeter to welcome guests, answer questions, and guide them to the right locations. The role ensures alcohol rules are followed and reports suspicious activity to Security, while maintaining a safe environment and high professional standards.

Requirements include a high school diploma or GED, 21+ age, and California Responsible Beverage Service Training; 1–3 years of related experience preferred.

Qualifications

• Must be able to communicate clearly and professionally in English.
• Ability to write reports that can be understood by leadership.
• Ability to work in a high-pressure environment while maintaining a positive attitude.

Responsibilities

• Greets all Guests or Team Members entering the casino with a friendly, upbeat, and professional attitude.
• Answers Guests’ questions and directs them to the appropriate person or location.
• Acts as an ambassador and communicates important information about the casino including promotions, events, club benefits, all gaming area locations, restaurants, and VOC information.
• Informs Guests that alcohol cannot enter and/or exit the Casino and Resort.
• Notifies Security of any Guest who appears to be intoxicated or suspicious.
• Checks identification of patrons for age requirement for gaming and alcohol purchase.
• Maintains a clean, safe, hazard-free work environment.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.

Skills

Clear communication

English proficiency

Report writing

People skills

Multitasking

Adaptability

Education

High school diploma or GED

Job description

Job Summary

The Security Greeter is responsible for greeting and welcoming all guests to the Casino and Resort, answering questions, and giving directions to the appropriate person or location. Ensures alcohol does not enter or exit the venue and reports all suspicious activity to Security.

Job Description

• Greets all Guests or Team Members entering the casino with a friendly, upbeat, and professional attitude.
• Answers Guests’ questions and directs them to the appropriate person or location.
• Acts as an ambassador and communicates important information about the casino including promotions, events, club benefits, all gaming area locations, restaurants, and VOC information.
• Informs Guests that alcohol cannot enter and/or exit the Casino and Resort.
• Notifies Security of any Guest who appears to be intoxicated and attempts to leave without a sober companion.
• Notifies Security of any Guest bringing in a suspicious object.
• Notifies Security of any Guest acting suspiciously.
• Checks identification of patrons for age requirement for gaming and alcohol purchase.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.
• Does not provide supervisions to other team members.
• High school diploma or general education degree (GED).
• California Responsible Beverage Service Training required upon hire.
• Must be age 21 years of age or older.
• 1 to 3 years of related experience preferred.
• Must have the ability to communicate clearly, effectively, and professionally in the English language, including the ability to write reports that can be understood by the CEO, COO, General Manager, Tribal Council, legal staff, court officers, and law enforcement.
• Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
• Ability to multitask and work well under stress.
• Must be a self-starter and able to adjust to change.
• Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game -24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!

Benefits

• Retirement 401(k) with company match
• Medical, Dental, Vision Benefits with employer contribution
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• Bonus Eligibility for all Team Members
• $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount
• And, much more!
• Benefits vary for PT and FT employment