Expediter - Specialty

Viejas Casino & Resort; California (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision Benefits

Paid Time Off

Disability Insurance

Employee Assistance Program

Bonus Eligibility

Tuition reimbursement

Gym Membership Reimbursement

Discounts on Viejas amenities

Job summary

Viejas Casino & Resort in San Diego, CA seeks an Expediter – Specialty to ensure smooth flow of restaurant orders from receipt to delivery. You will verify tickets, garnish, and liaise between servers and the kitchen, while keeping prep areas clean and stocked.

The role requires a Food Handler’s Certificate, at least 1–2 years of related experience, and the ability to work in a fast-paced environment. Bilingual Spanish preferred; 21+; California RBS training on hire.

Qualifications

• High school diploma preferred.
• Food Handler’s Certificate required.
• RASS or TIPS Certification must be obtained and current.
• California Responsible Beverage Service Training required on hire.
• Must be 21 years of age or older.
• 1–2 years of related experience or training.
• Bilingual in Spanish preferred.
• Good verbal and interpersonal relations skills.
• Ability to work in a fast paced, high stress environment.
• Must be physically agile and able to lift large serving trays.

Responsibilities

• Verifies food order ticket with server's name and prepares exact orders for pickup.
• Verifies the quality and presentation of food.
• Expedites orders to appropriate tables as needed and delivers per seat number.
• Keeps prep station clean and stocked.
• Acts as liaison between the server and kitchen.
• Rotates inventory on service line and replenishes expo line.
• Responds to guests and team members with questions about tickets.
• Maintains knowledge of menus, ingredients, and dietary information.

Skills

Food safety

Customer service

Verbal communication

Team liaison

Bilingual Spanish

Stamina in fast-paced settings

Education

High school diploma

Tools

POS system

Job description

Job Summary The Expediter – Specialty is responsible for working closely with all F&B Team Members to ensure the smooth flow of restaurant food orders from receipt to delivery. Adds garnishes to orders and keeps the prep station clean and stocked.

Job Description

• Verifies food order ticket with server's name and prepares exact order(s) for pick-up by server.
• Verifies the quality and presentation of food.
• Occasionally, when requested, expedites order to appropriate table delivering the order to the guests according to seat number, utilizing hand delivery method.
• Exhibits knowledge of table and seat numbers.
• Adds the appropriate garnishes to orders, and confirms plate is up to standards prior to delivering to guest.
• Keeps prep station clean and stocked.
• Acts as the liaison between the server and the kitchen.
• Has knowledge of table set up and table numbers.
• Makes sure that side work is complete before clocking out.
• Rotates inventory on Service Line including breads, condiments, consumables, and perishables.
• Replenishes the expo line with dishware and utensils from the dishwashing area.
• Responds to guests and team members with questions, problems, or concerns pertaining to food tickets.
• Answers questions regarding menu ingredients and preparation in full detail.
• Maintains knowledge of current marketing promotions and/or special events.
• Maintains in-depth knowledge of menus and drinks, including ingredients, common allergies, and food/drink terminology.
• Articulates in-depth type of food and drinks including flavors and ingredients.
• Communicates any items that are not available.
• Follows and complies with applicable governmental laws and regulations, company and departmental policies and standard operating procedures.
• Practices safe work habits at all times to avoid injury to self and others, including the safe operation of all relevant equipment and machinery.
• Understands and practices good safety and sanitation procedures.
• Ensures all health regulations are maintained to prevent food borne illnesses.
• Ensures a clean, safe, and hazard free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.
• Does not provide supervision to other team members.

• High school diploma or general education degree preferred.
• Food Handler’s Certificate required.
• RASS or TIPS Certification of alcohol awareness program must be obtained and maintain current certification.
• California Responsible Beverage Service Training and Certification required upon hire.
• Must be 21 years of age or older.
• 1-2 years or more of related experience or training.
• Bilingual in Spanish preferred.
• Good verbal and interpersonal relations skills.
• Ability to work in a fast paced, high stress environment.
• Must be physically agile and strong enough to lift large serving trays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer.

Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.

85% of our Management Team have been promoted from within.

On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas.

40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years.

San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!

Benefits

• Retirement 401(k) with company match
• Medical, Dental, Vision Benefits with employer contribution
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• Bonus Eligibility for all Team Members
• $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount
• And, much more!
• Benefits vary for PT and FT employment