Guest Svc Rep

Viejas; San Diego (CA); Hybride; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Medical, Dental, Vision Benefits

Paid Time Off

Tuition reimbursement

Employee Assistance Program

Gym Membership Reimbursement

Fuel Discount

Résumé du poste

Viejas Casino & Resort is seeking a Front Desk professional to process room reservations, registrations, check-ins/check-outs, and guest requests with a friendly, professional demeanor. You will handle payments, prepare deposits, and manage guest accounts while assisting with concierge inquiries and local area information.

The role requires 1–2 years of related experience, a high school diploma or GED, and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• California Responsible Beverage Service Training required upon hire.
• 1–2 years of related experience and/or training.
• Guest service experience preferred.
• Must be age 21 years or older.
• Knowledge of Microsoft Office.

Responsabilités

• Processes reservations, registrations, check-ins/check-outs, requests, changes, and cancellations.
• Offers guest other room options and/or up-sells room when possible.
• Processes all payment types and provides changes.
• Handles monies, receipts, guest accounts and other forms of credit.
• Completes cashier’s report, prepares deposits, and counts cashier bank at end of shift.

Connaissances

Guest service

Microsoft Office

Typing 35 WPM

Communication

Multitask

Flexibility

Formation

High school diploma or GED

Description du poste

Job Summary

Processes reservations for check-ins/check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required.

Job Description

• Processes room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations.
• Offers guest other room options and/or up sells room when possible.
• Processes all payment types (adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges) and provides changes.
• Handles monies, receipts, guest accounts and other forms of credit.
• Completes cashier’s report, prepares deposits, and counts cashier bank at end of shift using computerized or manual systems.
• Assists with making room reservations.
• Maintains an inventory of vacancies, reservations, and room assignments.
• Identifies and explains room features to guests.
• Acts as concierge by supplying guests with directions and information regarding property amenities, services, hour of operations and local areas of interest.
• Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance.
• Makes other reservations such as restaurant, shows, etc.
• Maintains and organizes work area, Lobby and Front Desk area.
• Arranges transportation for guests/visitors.
• Partners with and assists other team members to promote an environment of teamwork and achieves common goals.
• Notifies Security of any guest reports of theft.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs all other duties.
• Does not provide supervision to others.
• High school diploma or general education degree (GED).
• California Responsible Beverage Service Training required upon hire.
• 1 to 2 years of related experience and/or training.
• Guest service experience preferred.
• Must be age 21 years of age or older.
• Knowledge of Microsoft Office.
• Detail-oriented, organized, self-motivated, and values teamwork.
• Ability to type 35 WPM.
• Ability to effectively communicate with guests and team members verbally or in written form.
• Ability to multi-task and work in a fast-paced environment.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!

Benefits

Retirement 401(k) with company match Medical, Dental, Vision Benefits with employer contribution Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more! *Benefits vary for PT and FT employment