Employee Relations Specialist-Human Resources

Viejas Casino & Resort; California (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision benefits

Paid Time Off

Job summary

Viejas Casino & Resort is seeking an Employee Relations Specialist to support all aspects of employee relations, handle complaints, and escalate issues to the appropriate level. The role involves communicating policy changes and assisting with investigations and grievances.

You will collaborate with management on HR processes, coordinate meetings, and maintain files while supporting onboarding and employment activities on site in California.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 3 to 5 years of experience in employee relations or HR.
• Bilingual Spanish required.
• Excellent written, verbal and interpersonal communication skills.
• Strong organizational and time management abilities.

Responsibilities

• Support all aspects of employee relations, handling complaints and escalating when needed.
• Collaborate with management on HR processes, policies, practices and systems.
• Assist investigations/mediation and advise on grievance procedures.
• Coordinate meetings and maintain grievance/investigation files.
• Assist Employment team with candidate screenings and onboarding support.
• Participate in onsite events and community activities.

Skills

Communication skills

Interpersonal skills

Conflict resolution

Project management

Education

Bachelor’s degree in Business Administration or related area

Tools

Microsoft Office (Word, Excel)

Job description

Job Summary

The Employee Relations Specialist will provide support relating to all aspects of employee relations. This involves receiving and effectively handling employee complaints and escalating these complaints to the appropriate level. Will assist in communicating changes regarding company policies, goals and/or initiatives. Will respond to employee violations of policies and assist to resolve conflict in the workplace.

Job Description

• Works closely with assigned client departments in supporting both the organization and departments.
• Collaborates with management on HR processes, policies, practices and systems.
• Assists team members in accessing the proper source to deal with issues, problems or questions through investigation and/or mediation
• Coordinates meetings with individuals for issues, investigations and/or grievances in a timely manner.
• Assists, discusses and advises with HR Manager on general personnel issues.
• Coordinates and facilitates grievance procedures.
• Schedules and coordinates meetings with individuals.
• Tracks and maintains grievance files and logs, discipline/investigation files.
• Ensures suspension and terminations are elevated for approval by HR Manager prior to delivery.
• Processes termination paperwork and term alerts in a timely manner.
• Participate and support onsite events (Health fairs, Holiday events, etc.).
• Attends and participates with community events.
• Assists Employment team with candidate screenings, supports at onsite job fair, and Tribal Member internship program.
• Assists at New Hire Orientation and provides support with additional training as appropriate.
• Participates in property functions, including retail, anniversary, and holiday events.
• Maintains the knowledge of and ensures the team member is aware of marketing promotions, and changes related to the hotel policies and procedures.
• Follows company and departmental policies and standard operating procedures.
• Establishes and maintains professional working relationship with internal and external guests.
• Ensures that work area is clean, safe, secure, and well maintained.
• Performs other miscellaneous duties and special projects as assigned.
• Does not provide supervision to others.
• Bachelor’s degree in Business Administration or related area.
• 3 to 5 years of experience.
• Bilingual (Spanish) required.
• Excellent written, verbal and interpersonal communication skills.
• Demonstrated intermediate level of competence in the areas of collaborative and service orientation, strategic perspective, change management, diagnostic insight, broad HR knowledge, coaching and counseling collaboration and influence.
• Strong guest service skills and attention to detail.
• Excellent time/project management and organizational skills with ability to handle multiple projects.
• Proficient in Microsoft Office Suite such as Word and Excel.
• Must be a self-starter and able to adjust to change.
• Ability to work a flexible schedule to accommodate company and team members' needs.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game -24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!

Benefits

• Retirement 401(k) with company match
• Medical, Dental, Vision Benefits with employer contribution
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount
• And, much more!

*Benefits vary for PT and FT employment