Supv Hotel Operations - Ne

Viejas Casino & Resort; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision

Paid Time Off

Tuition reimbursement

Employee Assistance Program

Job summary

Viejas Casino & Resort is seeking a Hotel Operations Supervisor to assist the hotel team with day-to-day front desk operations and guest service delivery across the assigned area. You will work with leadership to ensure smooth check-in/check-out, accurate reporting, and responsive guest resolutions.

You will supervise team members, schedule shifts, provide coaching and training, evaluate performance, recruit for hotel positions, enforce policies, and maintain a clean, safe work environment while

Qualifications

• High school diploma or GED.
• California RBS training required on hire.
• Minimum 2 years hospitality experience.
• 1 year supervisory experience preferred.
• Clear written and spoken communication skills.
• Proficient with Word and Excel.
• Strong planning, organization and multitasking ability.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Oversee day-to-day hotel operations in the assigned area.
• Guide and direct hotel team members to meet service requirements.
• Schedule team members to cover all areas and shifts.
• Provide cross-training for shift-related duties.
• Coach, monitor and discipline team members as needed.
• Evaluate and monitor team performance ongoing.
• Participate in recruitment and hiring decisions.
• Enforce company policies and procedures consistently.
• Maintain effective communication with team members and guests.
• Ensure a clean, safe and hazard-free work environment.
• Adhere to policies and standard operating guidelines.
• Perform other duties as assigned.
• Provide direct supervision of team members in hotel operations.

Skills

Hospitality experience

Supervisory experience

Excellent communication

Microsoft Office

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Summary The Hotel Operations Supervisor is responsible for assisting the hotel team with the day-to-day front desk operations.

Job Description

• Assists the leadership team in overseeing the day-to-day hotel operations in the assigned area.
• Guides and directs hotel team members to ensure all service requirements are understood and met.
• Schedule team members to ensure all areas and shifts are adequately covered.
• Provides cross-training of team members for all shift-related duties and responsibilities.
• Provides coaching, monitoring, and disciplining of team members when team members job performance are not up to par.
• Evaluates and monitors team member performance on an ongoing basis.
• Develops, evaluates and recommends team members for promotions.
• Participates in the recruitment of all hotel positions, making hiring decisions.
• Administers, enforces, and ensures that all team member policies and all company policies, procedures, rules and regulations are followed.
• Establishes and maintains effective channels of communication with team members and guests.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.
• Provide direct supervision of team members in the assigned area of hotel operations.

Requirements

• High school diploma or general education degree (GED).
• California Responsible Beverage Service Training required upon hire.
• Minimum 2 years of experience in hospitality.
• 1 year in supervisory role preferred.
• Ability to communicate clearly and effectively both orally and in writing.
• Working knowledge of Microsoft Office, Word, and Excel.
• Ability to logically and independently plan, organize, and complete work; initiative; well-developed inter-personal skills.
• Ability to set and achieve high standards of performance.
• Ability to make progress on multiple assignments under time constraints.
• Excellent analytical, problem-solving, critical thinking and decision-making skills.
• Ability to conduct analyses and generate reports to reflect findings; direct a work force, provide support to team members and delegate job duties.
• Ability to express ideas or make recommendations concerning job related issues.
• Ability to learn specific job duties and complete work assignments.
• Ability to maintain knowledge of basic concepts and techniques of business operations.
• Ability to perform the manipulation of numbers and basic math calculations.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.

85% of our Management Team have been promoted from within

On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!

Benefits

• Retirement 401(k) with company match
• Medical, Dental, Vision Benefits with employer contribution
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount
• And, much more!

*Benefits vary for PT and FT employment