Security Front Office Agent

RCMI HOSPITALITY MANAGEMENT LLC; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hospitality management company seeks a Security Front Desk Agent to ensure guest safety and provide exceptional service. Duties include managing access control, responding to incidents, and assisting guests during check-ins. Ideal candidates should have a high school diploma, experience in security or hospitality, and strong communication skills.

Qualifications

• Previous experience in security, hospitality, or customer service roles.
• Bilingual abilities preferred to assist diverse guests.
• Certification in security or safety training preferred.

Responsibilities

• Monitor and control access to the facility.
• Greet guests with professionalism and warmth.
• Conduct regular patrols to ensure safety.

Skills

Observational Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Education

High school diploma or equivalent

Job description

The Security Front Desk Agent is a dual- role position and plays a crucial role in ensuring the safety and security of guests and staff and is responsible for delivering exceptional guest service. This position involves monitoring the premises, managing access control, and responding to any security-related incidents in a timely and professional manner. The agent will also serve as the first point of contact for guests, providing assistance with check-ins and check-outs and guest request.

Minimum Qualifications :

• High school diploma or equivalent.
• Previous experience in security, hospitality, or customer service roles.
• Strong communication and interpersonal skills.

Preferred Qualifications :

• Certification in security or safety training.
• Experience with surveillance systems and security technology.
• Bilingual abilities to assist a diverse range of guests.

Responsibilities :

• Monitor and control access to the facility, ensuring that only authorized individuals enter the premises.
• Greet guest with a warm, professional, and welcoming demeanor.
• Answer incoming calls, assist with guest inquiries, provide local area information, to ensure guest satisfaction.
• Perform check-ins and check outs efficiently using the hotels management system.
• Answer incoming calls and follow up on guest requests.
• Conduct regular patrols of the property to identify and address any security concerns or safety hazards.
• Respond promptly to alarms, incidents, or emergencies, coordinating with local law enforcement or emergency services as necessary.
• Provide exceptional customer service by assisting guests with inquiries and addressing their concerns in a professional manner.
• Maintain accurate records of daily activities, incidents, and any unusual occurrences for reporting purposes.

Skills :

The required skills for this position include strong observational abilities, which are essential for monitoring the premises and identifying potential security threats. Excellent communication skills are vital for interacting with guests and staff, ensuring that any concerns are addressed promptly and effectively. Problem-solving skills will be utilized when responding to incidents, allowing the agent to assess situations and take appropriate action. Customer service skills are important for creating a welcoming environment, as the agent will often be the first point of contact for guests. Preferred skills, such as familiarity with security technology, will enhance the agent's ability to perform their duties efficiently and effectively.

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