Front Desk Receptionist

Compunnel Inc.; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Une entreprise de l'hôtellerie recherche un Front Desk Agent à Los Angeles. Vous serez le premier point de contact pour les clients, offrant un service efficace et amical tout en maintenant les normes de l'hôtel. Ce poste nécessite une apparence professionnelle et des compétences en service à la clientèle.

Qualifications

• Minimum de 2 ans d'expérience dans un rôle d'accueil ou de services aux clients.
• Excellentes compétences en communication et en service à la clientèle.
• Capacité à multitâcher dans un environnement dynamique tout en maintenant l'attention aux détails.

Responsibilities

• Accueillir chaleureusement tous les clients à l'arrivée et faciliter un processus d'enregistrement rapide.
• Effectuer des fonctions de caisse telles que la facturation, le règlement des charges et les échanges de devises étrangères.

Skills

Communication

Customer Service

Multitasking

Job description

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This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $21.00/hr

Direct message the job poster from Compunnel Inc.

As a Front Desk Agent, you are the first point of contact for guests as they check in or out of the hotel. Your role is to provide efficient, accurate, and friendly service, ensuring a seamless and welcoming guest experience. A courteous, professional, and service-oriented approach is essential to maintaining guest satisfaction and upholding the hotel’s standards.

Key Responsibilities:

• Warmly greet all guests upon arrival and facilitate a fast, efficient check-in process, including ID verification and payment collection.
• Assign room keys, assist guests with registration, and ensure special requests are accommodated when possible.
• Accurately prepare and organize guest packets and relay guest and room information to the appropriate hotel staff.
• Handle maintenance and repair requests and ensure proper tracking and communication.
• Adhere strictly to credit, check-cashing, and cash-handling procedures and policies.
• Perform cashier functions such as billing, posting charges, settling invoices, and foreign currency exchanges.
• Professionally manage incoming calls through the PBX console, using proper etiquette and directing calls to the correct department or guestroom.
• Take, record, and promptly deliver messages. Manage mail and packages using established handling procedures.

Requirements:

• Minimum of 2 years of experience in hotel front desk or guest service roles.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Familiarity with hotel check-in/check-out procedures and front desk systems is preferred.
• Professional appearance and a friendly, team-oriented attitude.
• Must be comfortable handling cash, credit transactions, and guest concerns in a courteous and efficient manner.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Hospitality and Hotels and Motels

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