Security & Fire Protection Services Emergency Dispatcher

Dexian; Mesa (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A staffing and services firm is seeking a Security & Fire Protection Services Emergency Dispatcher in Mesa, AZ. The ideal candidate will handle emergency calls, dispatch fire and security services, and work collaboratively in a team. Applicants should have 1+ years of relevant experience, a Bachelor's degree or equivalent, and be willing to work various shifts. This is a full-time, entry-level position with a focus on customer service.

Qualifications

• 1+ years of experience multi-tasking and working in a team environment.
• Experience as an emergency dispatcher at a Public Safety Answering Point (PSAP).
• Ability to work variable shifts including nights and weekends.

Responsibilities

• Answer and enter emergency calls while dispatching for fire and security.
• Provide Pre-Arrival Instructions and make notifications as necessary.
• Train and support the formulation of Standard Operating Procedures (SOP).

Skills

Multi-tasking in high-pressure situations

Teamwork

Customer interaction professionalism

Use of Microsoft Office Applications

Emergency Medical Dispatch (EMD) knowledge

Education

Bachelor's degree or equivalent work/military experience

Tools

Computer Aided Dispatch (CAD)

Job description

Security & Fire Protection Services Emergency Dispatcher

Location: Mesa, AZ.

Job Summary: Dexian is seeking a Security & Fire Protection Services Emergency Dispatcher for an opportunity with a client located in Mesa, AZ.

Responsibilities

• Answer and enter emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic.
• Provide approved Pre‑Arrival Instructions according to policies and procedures.
• Make required and requested notifications.
• Perform in a team environment.
• Support training and Standard Operating Procedures (SOP) formulation as needed.
• Candidate will be Emergency Medical Dispatch (EMD) Certified and in good standing (EMD training is provided in-house).

Requirements

• 1+ years of experience multi‑tasking and working in a team environment.
• Experience using Microsoft Office Applications (Word, Excel, PowerPoint).
• Willing to work variable shifts, including days, nights, weekends, and holidays.
• Bachelor's degree or equivalent work or military experience.
• 1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection.
• Experience working under stressful situations in a collaborative team environment.
• Experience taking ownership of actions and mistakes.
• Experience accepting and implementing constructive criticism and feedback.
• Experience with hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD).
• Experience with being professional and courteous with all customer interactions in person, on the telephone and on the radio.
• W2 Only – no C2C or sponsorship offered.
• Candidates must be open to monthly shift rotations, 3 shifts.

Desired Skills and Experience

• Security & Fire Protection Services Emergency Dispatcher.
• On site in Mesa, AZ.
• W2 Only – no C2C or sponsorship offered.
• Candidates must be open to monthly shift rotations, 3 shifts.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Customer Service

Industries

Telephone Call Centers

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.