Emergency Dispatcher

Boeing Future of Flight; Mesa (AZ); On-site; USD 33,062 - 38,572; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

A leading aerospace company is seeking an Emergency Dispatch Specialist in Mesa, AZ. This contract position involves answering emergency calls, dispatching services, and providing critical support in high-pressure situations. Candidates should have at least 1 year of experience in emergency dispatch, excellent communication skills, and proficiency in Microsoft Office. The role requires working rotating shifts, including nights and weekends, within a 24/7 operations environment. Competitive pay between $24 and $28 per hour with optional benefits including medical and 401K.

Qualifications

• 1+ years of experience as an emergency dispatcher in an ECC/PSAP.
• Experience in a crisis-oriented team environment.
• Proficiency in Microsoft Office applications.

Responsibilities

• Answer and enter emergency calls while monitoring radio channels.
• Provide Pre-Arrival Instructions as per policies.
• Make necessary notifications and support training as needed.
• Maintain documentation in the Computer Aided Dispatch (CAD) system.
• Make critical decisions in real-time during crises.

Skills

Emergency dispatcher experience

Multi-tasking in critical situations

Customer service

Microsoft Office proficiency

Education

Bachelor's degree or equivalent work/military experience

Job description

This posting is for a contract assignment and is not a full-time employment offer with Boeing. Candidates selected for roles will be employed as contract workers through a Boeing approved 3rd party for the duration of the specified project.

Regular and predictable attendance is required.

The Boeing Company is currently seeking an Emergency Dispatch Specialist to join the team in Mesa, AZ.

The Global Security Operation Center (GSOC) is a dynamic organization that serves as an emergency services and business communications hub within Security and Fire Operations, to improve the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire Operations (including Emergency Medical Services) and enables production across the domestic United States (US), we deliver this unique capability through our exceptional talent.

The GSOC is a 24/7/365 operations center.

This position requires the ability to work a rotating schedule and variable shifts, to include night shifts, weekends, and holidays.

Position Responsibilities

• Responsible for answering and entering emergency calls while simultaneously dispatching for, and monitoring multiple fire and security radio channels with moderate to high volume radio traffic
• Provide approved Pre-Arrival Instructions according to policies and procedures
• Make required and requested notifications
• Working in a team environment
• Support training and Standard Operating Procedures (SOP) formulation as needed
• Candidate will be Emergency Medical Dispatch (EMD) trained in-house
• Maintaining excellent attendance
• Providing excellent, empathetic customer service, and professionalism with all client interactions in a crisis communications center environment
• Working under stressful situations in a collaborative team environment
• Hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)
• Ability to make critical decisions in real-time

Required Skills

• 1+ years of experience working as an emergency dispatcher at an Emergency Communications Center (ECC)/Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection, or Emergency Medical Services
• 1+ years of experience multi-tasking in a critical/crisis oriented, team environment
• Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint)
• Experience with the position responsibilities of this position

Preferred Skills

• Bachelor's degree or equivalent work or military experience

Pay Rate Range

Min Pay Rate $24

Max Pay Rate $28

Currency USD

Unit hourly

Benefits Information

Optional Benefits: Medical, Dental, Vision, 401K

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.