Emergency Dispatcher

The Judge Group; Mesa (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

A public safety organization in Mesa, Arizona seeks an experienced emergency dispatcher to manage emergency calls and provide critical support in a fast-paced environment. Candidates should have over a year of experience in emergency dispatch and be skilled in customer service and multitasking. Supporting training and adherence to Standard Operating Procedures is essential for the role, which demands the ability to perform under pressure and ensure high-quality communication during crises.

Qualifications

• 1+ years of experience as an emergency dispatcher at an ECC/PSAP.
• 1+ years of multi-tasking experience in a critical/crisis-oriented team.
• Experience with Microsoft Office applications.

Responsibilities

• Answer and enter emergency calls while dispatching.
• Provide Pre-Arrival Instructions according to policies.
• Support training and SOP formulation.

Skills

Emergency Dispatch Experience

Multi-tasking in Crisis Situations

Customer Service

Microsoft Office (Word, Excel, PowerPoint)

Education

High School diploma/GED

Vocational/Associate degree

Job description

Responsibilities

• Responsible for answering and entering emergency calls while simultaneously dispatching for, and monitoring multiple fire and security radio channels with moderate to high volume radio traffic
• Provide approved Pre-Arrival Instructions according to policies and procedures
• Make required and requested notifications
• Working in a team environment
• Support training and Standard Operating Procedures (SOP) formulation as needed
• Candidate will be Emergency Medical Dispatch (EMD) trained in‑house
• Providing excellent, empathetic customer service, and professionalism with all client interactions in a crisis communications center environment
• Working under stressful situations in a collaborative team environment
• Hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)
• Ability to make critical decisions in real‑time

Required Skills

• 1+ years of experience working as an emergency dispatcher at an Emergency Communications Center (ECC)/Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection, or Emergency Medical Services
• 1+ years of experience multi-tasking in a critical/crisis oriented, team environment
• Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint
• Experience with the position responsibilities of this position

Preferred Skills

• Bachelor's degree or equivalent work or military experience

Education

Education –

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate)