Security Dispatcher – SOC (Full-Time, Multiple Shifts)

Brownstone Security; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Long Term Disability

401K/403b Plan

Supplemental Insurance Options

Job summary

Brownstone Security is seeking a Security Dispatcher to operate in a Security Operations Center. The role involves handling incoming calls, processing alerts, and coordinating with client staff to ensure safety and high-quality service.

You must be 18+, hold a Security Guard Permit as required by state law, and be able to work in the U.S. This is a full-time position with multiple shifts and comprehensive benefits.

Qualifications

• 18+ years of age.
• Security Guard Permit as required by state law.
• Documents that establish identity and work authorization in the U.S.

Responsibilities

• Be alert and attentive on duty to ensure personal safety and observant of activities.
• Collaborate with Brownstone Security and client staff at all levels.
• Answer incoming calls and process them correctly.
• Process incoming alerts from various software programs.
• Monitor dispatch system for safety and quality assurance.
• Maintain proper reports for alerts and incidents.
• Follow SOPs and policies regarding alerts and incidents.

Skills

Communication skills

Report writing

MS Word/Excel/Outlook

Security experience

Listening/Comprehension

Observation skills

Education

Associate's Degree

Job description

Brownstone Security is seeking a Security Dispatcher to operate in a Security Operations Center. The role involves handling incoming calls, processing alerts, and coordinating with client staff to ensure safety and high-quality service.

You must be 18+, hold a Security Guard Permit as required by state law, and be able to work in the U.S. This is a full-time position with multiple shifts and comprehensive benefits.