Weekend SOC Operator | Full Time - 1st shift | $21

Securitas Security Services USA, Inc.; Norton (MA); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Retirement plan

Medical coverage

Life insurance

Disability insurance

Employee assistance

Job summary

Securitas Security Services USA, Inc. is seeking a SOC Operator to maintain a safe and secure environment through centralized monitoring and rapid coordination.

This role requires attention to detail and strong communication as you manage alarms, CCTV, and dispatch critical services in a fast-paced control-room setting. You will document incidents in real time, generate reports, and support investigations while focusing on client service and professional conduct.

Qualifications

• At least 18 years of age.
• High School Diploma or GED (or willingness to obtain within six months).
• Legal authorization to work in the United States.
• Reliable communication and transportation.
• Ability to read, write, and speak English.
• Successful completion of pre-employment screening (background check and drug test).

Responsibilities

• Monitor intrusion detection systems and other security technologies to identify and respond to threats.
• Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness.
• Coordinate and dispatch appropriate emergency services or on-site personnel.
• Accurately log incidents, maintain detailed records, and prepare professional reports.
• Monitor CCTV systems to detect suspicious activity and support investigations.
• Perform remote alarm panel programming and system troubleshooting as needed.
• Provide clear, professional communication to clients, employees, and emergency responders.
• Review events and assist with identifying trends or areas for improvement.

Skills

Clear communication

Multitasking

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

CCTV monitoring

Dispatch software

Alarm systems

Job description

Securitas is a global leader in advanced and sustainable security solutions, operating in 47 countries with over 355,000 employees and serving more than 150,000 clients worldwide. For more than 80 years, we’ve protected what matters most, making us a trusted partner for clients and an employer of choice.

SOC Operator

Position Overview

As a SOC Operator, you play a critical role in maintaining a safe and secure environment through centralized monitoring and coordination. This position is responsible for managing security systems, monitoring alarms and communications, dispatching emergency services, and documenting incidents in real time. SOC Operators serve as the command center for security operations—ensuring rapid response, accurate reporting, and continuous situational awareness.

If you have experience in call centers, dispatch, customer service, or surveillance monitoring, this role is a great fit. If not, we provide the training needed to launch your career in the security field.

Key Responsibilities

• Alarm Monitoring: Monitor intrusion detection systems and other security technologies to identify and respond to threats.
• Radio & Communication Monitoring: Listen to and manage law enforcement and security radio traffic while maintaining real‑time awareness.
• Incident Dispatching: Coordinate and dispatch appropriate emergency services or on‑site personnel.
• Event Logging & Reporting: Accurately log incidents, maintain detailed records, and prepare professional reports.
• Video Surveillance: Monitor CCTV systems to detect suspicious activity and support investigations.
• System Operations: Perform remote alarm panel programming and system troubleshooting as needed.
• Customer Support: Provide clear, professional communication to clients, employees, and emergency responders.
• Incident Analysis: Review events and assist with identifying trends or areas for improvement.

Minimum Qualifications

• At least 18 years of age.
• High School Diploma or GED (or willingness to obtain within six months).
• Legal authorization to work in the United States.
• Reliable communication and transportation.
• Ability to read, write, and speak English.
• Successful completion of pre‑employment screening (background check and drug test).

Preferred Experience

• Call center, dispatch, or monitoring experience.
• Security operations center (SOC) experience.
• Familiarity with CCTV, alarm systems, or dispatch software.

Core Competencies

• Strong attention to detail and situational awareness.
• Ability to multitask in a fast‑paced, high‑pressure environment.
• Excellent communication skills (written and verbal).
• Strong problem‑solving and decision‑making abilities.
• Professionalism and composure during emergencies.
• Team‑oriented with adaptability to changing conditions.

Working Conditions

• Primarily seated in a centralized control room setting.
• Extended periods of computer and system monitoring.
• Fast‑paced environment requiring quick decision‑making.
• May include evenings, weekends, holidays, or overtime.
• Regular interaction with clients, employees, and emergency personnel.

Benefits Include

• Retirement plan.
• Employer‑provided medical and dental coverage.
• Company‑paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance plan.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away from work.

Equal Opportunity Employer

Securitas Security Services is proud to be an Equal Opportunity Employer. We are committed to diversity, equity, inclusion, and belonging in the workplace. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.