Security Dispatcher

Brownstone Security; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Long Term Disability

401K/403b Plan

Supplemental Insurance Options

Job summary

Brownstone Security is seeking a Security Dispatcher to operate in a Security Operations Center. The role involves handling incoming calls, processing alerts, and coordinating with client staff to ensure safety and high-quality service.

You must be 18+, hold a Security Guard Permit as required by state law, and be able to work in the U.S. This is a full-time position with multiple shifts and comprehensive benefits.

Qualifications

• 18+ years of age.
• Security Guard Permit as required by state law.
• Documents that establish identity and work authorization in the U.S.

Responsibilities

• Be alert and attentive on duty to ensure personal safety and observant of activities.
• Collaborate with Brownstone Security and client staff at all levels.
• Answer incoming calls and process them correctly.
• Process incoming alerts from various software programs.
• Monitor dispatch system for safety and quality assurance.
• Maintain proper reports for alerts and incidents.
• Follow SOPs and policies regarding alerts and incidents.

Skills

Communication skills

Report writing

MS Word/Excel/Outlook

Security experience

Listening/Comprehension

Observation skills

Education

Associate's Degree

Job description

Brownstone Security is a trusted security provider with a strong presence across the Southwest and Northeast United States. We offer high-quality, full-service security solutions with a commitment to safety, professionalism, and reliability. Our services include physical security, protective services, consulting, technology integration, and specialized training.

Led by a seasoned leadership team with decades of experience, we stand by our core values — Professionalism, Respect, Open Communication, Training & Education, Empowerment, Customer Service, and Teamwork (PROTECT). At Brownstone, we do more than provide security — we protect what matters most.

Job Skills / Requirements

Brownstone Security is seeking a Security Dispatcher to work in a Security Operations Center. Additional duties and responsibilities will be defined in the site-specific post orders.

Responsibilities

• Be alert and attentive while on duty to ensure personal safety and your ability to observe activities, irrelevant of working environment.
• Collaborate with all Brownstone Security and client staff, irrelevant of position rank or title.
• Maintain regular and punctual attendance.
• Answering incoming calls and properly processing them.
• Processing of incoming alerts from various software programs.
• Monitoring of the dispatch system to ensure safety and quality assurance.
• Monitoring of Quality Control systems and taking action as needed.
• Filing proper reports related to different types of alerts and incidents.
• Properly following detailed SOP's and policies regarding alerts and incidents
• Multi-tasking between different types of issues
• Practice all safety rules and procedures, at assigned post, as established by Brownstone Security to ensure a safe and healthy work environment.
• Report designated activities and irregularities by submitting written and/or verbal reports.
• Additional essential duties will be defined in the Post Orders of the specific post for which the security officer is assigned.

Requirements

• 18+ years of age
• Security Guard Permit as required by state law.
• Documents that establish identity
• Documents that establish authorization to work in the U.S

Skills, Knowledge & Abilities

• Listen, understand, summarize, transfer and retain basic instructions and detailed information.
• Excellent written and oral communication skills.
• Ability to write detailed reports.
• Excellent Computer skills including fluency in MS Word, Excel and Outlook.
• Ability to observe and report activity.
• Security or related experience.

Preferred Skills, Knowledge and Abilities

• Knowledge of security operations and procedures

Education Requirements (All)

Associate's Degree

Certification Requirements (All)

Security Officer License

Additional Information / Benefits

What We Expect

At Brownstone Security, professionalism is a top priority. All team members are expected to follow a strict Code of Conduct, which includes:

Maintaining professional standards in dress and grooming

Respecting company property and equipment

Following all safety, health, and operational guidelines

Demonstrating respect, integrity, and confidentiality in every interaction

Equal Opportunity Employer

Brownstone Security is proud to be an equal opportunity employer. We welcome and consider all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Long Term Disability, 401K/403b Plan, Supplemental Insurance Options (accident, critical illness, hospital, etc.)

This job reports to the Account Manager and/or Operations Manager

This is a Full-Time position1st Shift, 2nd Shift, 3rd Shift, Weekends.