Security Dispatcher - MGM National Harbor

MGM Resorts International; Oxon Hill (MD); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Discounts for hotel/food/entertainment

Free meals

Free parking

Healthcare options

Job summary

MGM Resorts International is seeking a Security Dispatcher at National Harbor, MD. You will act as the heartbeat of our Security team, managing the fast-paced communications center, coordinating emergencies, and ensuring timely updates and responses.

The role requires clear decision-making, strong customer service, and the ability to remain calm under pressure. A shift from 2:45pm to 11:30pm is provided with 2 days off, on-site at MGM Resorts facilities.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Previous security dispatch or call center experience preferred.

Responsibilities

• Alarm and surveillance monitoring of security systems and incidents.
• Coordinate and communicate with officers and security leadership.
• Keep real-time records of calls, incidents, and officer activity.
• Assist guests and employees with concerns and escalate when needed.

Skills

Dispatch experience

Communication skills

Customer service

Education

High School Diploma or GED

Job description

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show‑stopping experiences for our guests.

THE JOB:

As a Security Dispatcher, you'll be the heartbeat of our Security team—connecting the dots between officers on the floor and leadership behind the scenes. You'll manage our fast‑paced communication center, handling radio calls, phone lines, and critical updates with confidence and calm. Whether you're coordinating emergency responses or helping locate lost items, you'll stay sharp, make quick decisions, and keep everything running smoothly.

THE SCHEDULE:

Swing 2:45pm - 11:30pm (8 hour shift with 2 days off)

Note: Schedules are subject to change based on business needs.

THE DAY-TO-DAY:

• Alarm and Surveillance Monitoring: Watch over panic alarms, surveillance cameras, and fire control systems. If anything goes wrong or needs fixing, report it to Security Management.
• Communication and Emergency Systems: Make sure all communication tools, like radios and mass notification systems, are working properly. Stay connected with law enforcement when they're on‑site.
• Record Keeping: Keep detailed, real‑time records of all calls, incidents, and officer activity.
• Customer Service and Issue Handling: Assist guests and employees with any concerns, resolving problems as they arise. If needed, elevating issues to department leadership and complete security reports when requested.

THE IDEAL CANDIDATE:

• At least 18 years of age.
• High School Diploma or GED
• Previous security dispatch or call center experience preferred

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12325

Pay Rate:

The rate for this role is:

$25.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.