Security Dispatcher - Excalibur

MGM Resorts International; Las Vegas (NV); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Wellness programs

Hotel/food & beverage discounts

Free meals in employee dining

Free parking

Health & income protection

Professional development

Job summary

MGM Resorts International in Las Vegas is seeking a Security Dispatcher to serve as the central hub of the Security Department, relaying information and directing officers. The role includes monitoring multiple systems and ensuring rapid, accurate responses to emergencies. Starting rate is $22.00 per hour.

Ideal candidates have a HS diploma, and 1+ year of customer service or security experience. Eligible benefits include wellness programs and employee discounts, with opportunities for

Qualifications

• 1+ years of customer service experience preferred.
• Prior security, military, or law enforcement background preferred.
• Strong decision-making and incident response abilities.

Responsibilities

• Continuously monitor cameras, access control systems, and alarm panels to identify and respond to potential security threats.
• Coordinate and direct security officers to respond to incidents, emergencies, and requests for assistance.
• Maintain continuous coordination with the Global Security Operations Center.
• Operate communication equipment to relay critical information between security teams, management, and other departments.
• Maintain logs of communication, incidents, emergencies, and security activities in real-time.

Skills

Customer service

Security experience

Education

High School Diploma or GED

Job description

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

The Security Dispatcher serves as the central communication hub for the Security Department, relaying critical information between Security Officers and Management. This role involves managing a multi-line communication center, including handling radio and telephone messages. In addition to clerical duties, Security Dispatchers must make quick, informed decisions, particularly during emergencies, while effectively juggling multiple tasks. A strong grasp of departmental policies and procedures is essential for maintaining smooth operations.

THE STARTING RATE

$22.00 Per Hour

THE DAY-TO-DAY

• Continuously monitor cameras, access control systems, and alarm panels to identify and respond to potential security threats in a timely manner.
• Coordinate and direct security officers to respond to incidents, emergencies, and requests for assistance throughout the property, focusing on prompt and effective action.
• Maintain continuous coordination with the Global Security Operations Center.
• Operate communication equipment, such as two-way radios and telephones, to relay critical information between security teams, management, and other departments.
• Maintain accurate logs of communication, incidents, emergencies, and security activities in real-time, maintaining clear and detailed records for reporting and follow-up.
• Follow established protocols during emergencies, such as fire, medical incidents, or active threats, while maintaining clear communication and coordination with local authorities.
• Liaise with law enforcement, emergency medical services, and other external agencies as needed, providing support and information during incidents or emergencies.
• Own dispatch calls for service including those related to security or lost and found items.
• Resolve issues promptly, follow up to support guest satisfaction, answer incoming calls, and coordinate with other departments as necessary.
• Assist in investigations by locating and retrieving relevant video footage, facilitating accurate and timely identification of key evidence for review.

THE IDEAL CANDIDATE

• Must be 21 years of age or older
• High School Diploma or GED
• 1+ Years of Prior Relevant Experience (Customer service experience) preferred
• Previous security, military, or law enforcement experience. preferred

THE PERKS & BENEFITS

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape.

From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences - combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.

We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail] We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.