Security Dispatcher - MGM National Harbor

MGM Resorts International; Northern (KY); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Free meals

Free parking

Employee discounts

Job summary

MGM Resorts International is hiring a Security Dispatcher to be the heartbeat of our Security team. You will manage the communications center, coordinate with officers and leadership, and handle emergency responses and guest concerns on a fast-paced casino floor.

The ideal candidate is 18+, with a HS diploma or GED and prior dispatch or call center experience preferred. Perks include health benefits, free meals, parking, and employee discounts.

Qualifications

• 18 years of age or older
• High School Diploma or GED required
• Experience in security dispatch or call center preferred

Responsibilities

• Alarm and Surveillance Monitoring: watch panic alarms, surveillance cameras, and fire control systems.
• Communication and Emergency Systems: ensure radios and mass notification systems are functioning; liaise with law enforcement when on-site.
• Record Keeping: maintain real-time records of calls, incidents and officer activity.
• Customer Service and Issue Handling: assist guests and employees; escalate issues to leadership when needed.

Skills

Customer service

Communication

Calm under pressure

Education

High School Diploma or GED

Job description

The SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:**As a Security Dispatcher, you'll be the heartbeat of our Security team—connecting the dots between officers on the floor and leadership behind the scenes. You'll manage our fast-paced communication center, handling radio calls, phone lines, and critical updates with confidence and calm. Whether you're coordinating emergency responses or helping locate lost items, you'll stay sharp, make quick decisions, and keep everything running smoothly. **THE SCHEDULE:** Swing 2:45pm - 11:30pm (8 hour shift with 2 days off)*Note: Schedules are subject to change based on business needs.* **THE DAY-TO-DAY:*** **Alarm and Surveillance Monitoring:** Watch over panic alarms, surveillance cameras, and fire control systems. If anything goes wrong or needs fixing, report it to Security Management.* **Communication and Emergency Systems:** Make sure all communication tools, like radios and mass notification systems, are working properly. Stay connected with law enforcement when they're on-site.* **Record Keeping:** Keep detailed, real-time records of all calls, incidents, and officer activity.* **Customer Service and Issue Handling:** Assist guests and employees with any concerns, resolving problems as they arise. If needed, escalate issues to department leadership and complete security reports when requested. **THE IDEAL CANDIDATE:*** At least 18 years of age.* High School Diploma or GED* Previous security dispatch or call center experience preferred **THE PERKS & BENEFITS:*** Health & Income Protection benefits (for eligible employees)* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.* Free meals in our employee dining room* Free parking on and off shift* Healthcare, financial, and time off benefits* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community **VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12325**Pay Rate:**The rate for this role is:$25.00This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.Are you ready to **JOIN THE SHOW**? Apply today!