Security Dispatcher - Excalibur

MGM Resorts International; United States; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Wellness incentive programs

Employee discounts on hotel, dining, &

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection

Development and networking programs

Job summary

MGM Resorts International in Las Vegas, NV is seeking a Security Dispatcher to serve as the central hub for security communications. You will monitor multi-line systems, relay critical information, and support emergency responses while maintaining logs and coordinating with external agencies.

The starting rate is $22.00 per hour, with duties spanning camera monitoring, incident response, and investigations. Join a team focused on guest safety and smooth operations across the property.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED.
• 1+ Years of Prior Relevant Experience (Customer service experience) preferred.
• Previous security, military, or law enforcement experience preferred.

Responsibilities

• Monitor cameras, access control systems, and alarm panels to identify threats and respond quickly.
• Coordinate and direct security officers to incidents, emergencies, and requests for assistance across the property.
• Maintain coordination with the Global Security Operations Center.
• Operate radios and telephones to relay critical information between security, management and other departments.
• Keep accurate real-time logs of communications, incidents, and security activities.
• Follow established emergency protocols and coordinate with local authorities.
• Liaise with law enforcement, EMS, and external agencies as needed during incidents.
• Own dispatch calls for service, including security and lost-and-found, and ensure prompt resolution and guest satisfaction.
• Assist investigations by locating and retrieving video footage for evidence review.

Skills

Customer service experience

Education

High School Diploma or GED

Tools

Radio equipment

Job description

Las Vegas, Nevada

THE JOB:

The Security Dispatcher serves as the central communication hub for the Security Department, relaying critical information between Security Officers and Management. This role involves managing a multi-line communication center, including handling radio and telephone messages. In addition to clerical duties, Security Dispatchers must make quick, informed decisions, particularly during emergencies, while effectively juggling multiple tasks. A strong grasp of departmental policies and procedures is essential for maintaining smooth operations.

THE STARTING RATE:

$22.00 Per Hour

THE DAY-TO-DAY:

• Continuously monitor cameras, access control systems, and alarm panels to identify and respond to potential security threats in a timely manner.
• Coordinate and direct security officers to respond to incidents, emergencies, and requests for assistance throughout the property, focusing on prompt and effective action.
• Maintain continuous coordination with the Global Security Operations Center.
• Operate communication equipment, such as two-way radios and telephones, to relay critical information between security teams, management, and other departments.
• Maintain accurate logs of communication, incidents, emergencies, and security activities in real-time, maintaining clear and detailed records for reporting and follow-up.
• Follow established protocols during emergencies, such as fire, medical incidents, or active threats, while maintaining clear communication and coordination with local authorities.
• Liaise with law enforcement, emergency medical services, and other external agencies as needed, providing support and information during incidents or emergencies.
• Own dispatch calls for service including those related to security or lost and found items. Resolve issues promptly, follow up to support guest satisfaction, answer incoming calls, and coordinate with other departments as necessary.
• Assist in investigations by locating and retrieving relevant video footage, facilitating accurate and timely identification of key evidence for review.

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• 1+ Years of Prior Relevant Experience (Customer service experience) preferred
• Previous security, military, or law enforcement experience. preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12325

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