Evening Security Dispatcher: Rapid Response & Guest Support

MGM Resorts International; Oxon Hill (MD); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Discounts for hotel/food/entertainment

Free meals

Free parking

Healthcare options

Job summary

MGM Resorts International is seeking a Security Dispatcher at National Harbor, MD. You will act as the heartbeat of our Security team, managing the fast-paced communications center, coordinating emergencies, and ensuring timely updates and responses.

The role requires clear decision-making, strong customer service, and the ability to remain calm under pressure. A shift from 2:45pm to 11:30pm is provided with 2 days off, on-site at MGM Resorts facilities.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Previous security dispatch or call center experience preferred.

Responsibilities

• Alarm and surveillance monitoring of security systems and incidents.
• Coordinate and communicate with officers and security leadership.
• Keep real-time records of calls, incidents, and officer activity.
• Assist guests and employees with concerns and escalate when needed.

Skills

Dispatch experience

Communication skills

Customer service

Education

High School Diploma or GED

Job description

MGM Resorts International is seeking a Security Dispatcher at National Harbor, MD. You will act as the heartbeat of our Security team, managing the fast-paced communications center, coordinating emergencies, and ensuring timely updates and responses.

The role requires clear decision-making, strong customer service, and the ability to remain calm under pressure. A shift from 2:45pm to 11:30pm is provided with 2 days off, on-site at MGM Resorts facilities.