Facilities Dispatch II - The Cosmopolitan

MGM Resorts International; Las Vegas (NV); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail, and 3

Free meals in employee dining room

Free parking

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts International in Las Vegas is seeking a Dispatcher to provide exceptional internal and external guest service by coordinating with guests, engineers, and other departments. You will manage a maintenance dispatch queue, prioritize requests, and strive for guest satisfaction.

The role requires 21+ years old, a high school diploma or GED, and flexibility for varied shifts, including weekends and holidays. Competitive benefits accompany the position.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED required.
• Technical school or completed apprenticeship in similar trade preferred.
• Experience in the hospitality industry or similar environment.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Manage CMMS to prioritize, dispatch maintenance team, and complete assigned administrative tasks.
• Respond to guest and team requests, resolve issues, and follow up to ensure guest satisfaction.
• Greet colleagues, maintain a positive work environment, and support guests and staff.
• Be knowledgeable about hotel goals and answer inquiries with minimal supervision.
• Maintain awareness of cleanliness, safety, and accident prevention.

Skills

Guest service

Communication

Teamwork

Education

High School Diploma or GED

Tools

CMMS

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the responsibility of the Dispatcher to provide excellent internal and external Guest Service by using excellent service and communication skills to support the guest, engineers and other departments in their goals.

THE STARTING RATE:

$21.00 Per hour

THE DAY-TO-DAY:

• Manage computerized maintenance management systems to prioritize, manage and dispatch maintenance team, complete assigned administrative tasks on a consistent basis
• Recognize required needs of a fast-paced environment by using good judgment and the ability to multi-task; own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction; answer incoming calls and assist when necessary or direct calls to appropriate areas
• Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance; anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day; prioritize guest requests/dispatches
• Knowledgeable of Department and Hotel goals; knowledgeable of hotel information to answer guest inquiries, and work under minimal supervision to complete tasks in a timely manner
• Maintain a constant awareness of personal and property cleanliness, safety and accident prevention

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED required
• Technical school or completed apprenticeship in similar trade Preferred
• Experience in the hospitality industry or similar environment
• Preferred
• Work varied shifts, to include weekends and holidays

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discount with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community