Security Dispatcher — Critical Incident Response (Casino & Resort)

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, Arkansas seeks a Security Dispatcher to manage radio communications, dispatch security officers, and coordinate emergency responses across the property. The role requires maintaining interdepartmental communication, logging incidents, and ensuring regulatory compliance.

The ideal candidate brings experience in dispatch or security, strong multitasking, and the ability to work varied shifts, including nights and holidays, in a casino/hospitality environment.

Qualifications

• Must be at least 21 years old.
• High school diploma or equivalent.
• Prior dispatch, security, law enforcement, or customer service experience preferred.
• Strong communication and multitasking skills.
• Ability to remain calm and make decisions under pressure.
• Basic computer proficiency.
• Casino or hospitality experience.
• Knowledge of gaming regulations and compliance requirements.
• Experience with radio systems, CAD systems, or incident management software.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Responsibilities

• Operate multi-line radios, telephones, and communication systems efficiently and professionally.
• Dispatch security officers to incidents, emergencies, and service calls throughout the property.
• Maintain constant communication with Security, Surveillance, and key departments.
• Prioritize calls based on urgency and risk.
• Receive, log, and track all security-related incidents and requests for service.
• Coordinate emergency response (medical, fire, law enforcement) as needed.
• Provide real-time updates to Security leadership and Surveillance.
• Monitor alarms, access control systems, and emergency notifications.
• Ensure compliance with operational procedures for guest service standards, fire prevention, emergency response, guarding and patrolling, and safety.
• Accurately document all incidents, calls, and dispatch activity in logs and systems.
• Maintain vendor logs, collect IDs, contact information ensuring all vendors are signed into property.
• Notify other departments when vendors arrive or escort is needed.
• Maintain detailed records for regulatory and internal compliance.
• Assist with report follow-ups and data tracking.
• Monitor CCTV systems (as applicable) and report suspicious activity.
• Track officer locations and assignments to ensure coverage.
• Support investigations by providing logs and communication records.
• Respond professionally to internal and external inquiries.
• Provide assistance to guests and team members when needed.
• Maintain a calm and composed demeanor during high-pressure situations.
• Ensure compliance with all regulatory controls and state casino laws.

Skills

Communication

Multitasking

Calm under pressure

Radio/CAD experience

Casino hospitality experience

Gaming regulations knowledge

Dispatch/security experience

Computer proficiency

Education

High school diploma or equivalent

Job description

Oaklawn Jockey Club in Hot Springs, Arkansas seeks a Security Dispatcher to manage radio communications, dispatch security officers, and coordinate emergency responses across the property. The role requires maintaining interdepartmental communication, logging incidents, and ensuring regulatory compliance.

The ideal candidate brings experience in dispatch or security, strong multitasking, and the ability to work varied shifts, including nights and holidays, in a casino/hospitality environment.