Security Dispatcher - Full Time (Grave Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, Arkansas seeks a Security Dispatcher to manage radio communications, dispatch security officers, and coordinate emergency responses across the property. The role requires maintaining interdepartmental communication, logging incidents, and ensuring regulatory compliance.

The ideal candidate brings experience in dispatch or security, strong multitasking, and the ability to work varied shifts, including nights and holidays, in a casino/hospitality environment.

Qualifications

• Must be at least 21 years old.
• High school diploma or equivalent.
• Prior dispatch, security, law enforcement, or customer service experience preferred.
• Strong communication and multitasking skills.
• Ability to remain calm and make decisions under pressure.
• Basic computer proficiency.
• Casino or hospitality experience.
• Knowledge of gaming regulations and compliance requirements.
• Experience with radio systems, CAD systems, or incident management software.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Responsibilities

• Operate multi-line radios, telephones, and communication systems efficiently and professionally.
• Dispatch security officers to incidents, emergencies, and service calls throughout the property.
• Maintain constant communication with Security, Surveillance, and key departments.
• Prioritize calls based on urgency and risk.
• Receive, log, and track all security-related incidents and requests for service.
• Coordinate emergency response (medical, fire, law enforcement) as needed.
• Provide real-time updates to Security leadership and Surveillance.
• Monitor alarms, access control systems, and emergency notifications.
• Ensure compliance with operational procedures for guest service standards, fire prevention, emergency response, guarding and patrolling, and safety.
• Accurately document all incidents, calls, and dispatch activity in logs and systems.
• Maintain vendor logs, collect IDs, contact information ensuring all vendors are signed into property.
• Notify other departments when vendors arrive or escort is needed.
• Maintain detailed records for regulatory and internal compliance.
• Assist with report follow-ups and data tracking.
• Monitor CCTV systems (as applicable) and report suspicious activity.
• Track officer locations and assignments to ensure coverage.
• Support investigations by providing logs and communication records.
• Respond professionally to internal and external inquiries.
• Provide assistance to guests and team members when needed.
• Maintain a calm and composed demeanor during high-pressure situations.
• Ensure compliance with all regulatory controls and state casino laws.

Skills

Communication

Multitasking

Calm under pressure

Radio/CAD experience

Casino hospitality experience

Gaming regulations knowledge

Dispatch/security experience

Computer proficiency

Education

High school diploma or equivalent

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Security Dispatcher. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operate multi-line radios, telephones, and communication systems efficiently and professionally
• Dispatch security officers to incidents, emergencies, and service calls throughout the property
• Maintain constant communication with Security, Surveillance, and key departments
• Prioritize calls based on urgency and risk
• Receive, log, and track all security-related incidents and requests for service
• Coordinate emergency response (medical, fire, law enforcement) as needed
• Provide real-time updates to Security leadership and Surveillance
• Monitor alarms, access control systems, and emergency notifications.
• Ensures compliance with operational procedures for activities such as guest service standards, fire prevention, emergency response, guarding and patrolling the physical property, orienting and monitoring of personnel inside and outside the facility, and responding to accidents and criminal acts inside and outside the facility.
• Accurately document all incidents, calls, and dispatch activity in logs and systems
• Maintain vendor logs, collect IDs, contact information ensuring all vendors are signed into property.
• Will have to notify other departments when vendors arrive when escort is needed
• Maintain detailed records for regulatory and internal compliance
• Assist with report follow-ups and data tracking
• Monitor CCTV systems (as applicable) and report suspicious activity
• Track officer locations and assignments to ensure coverage
• Support investigations by providing logs and communication records
• Respond professionally to internal and external inquiries
• Provide assistance to guests and team members when needed
• Maintain a calm and composed demeanor during high-pressure situations
• Ensures compliance with all regulatory controls
• Ensures the enforcement of state casino laws including (but not limited to) the identification and removal of underage persons from the casino floor.
• Respond to all security calls and alarms in a timely manner.
• Operate communication equipment properly, safely and according to company policy and procedure
• Knowledgeable of and consistently follow Oaklawn policies and procedures as well as appropriate local, state and federal regulations
• Communicate effectively with all levels of the Oaklawn team members and guests.
• Other duties and responsibilities as assigned

QUALIFICATION REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be at least 21 years of age.
• High school diploma or equivalent
• Prior experience in dispatch, security, law enforcement, or customer service preferred
• Strong communication and multitasking skills
• Ability to remain calm and make decisions under pressure
• Basic computer proficiency
• Casino or hospitality experience
• Knowledge of gaming regulations and compliance requirements
• Experience with radio systems, CAD systems, or incident management software
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.