Security Dispatcher

Player 15 Group; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Complimentary game tickets to Phoenix/

Team member experiences throughout the

401(k) plan with match

On-site fitness center and amenities

Employee discounts at Team Shop

Job summary

Player 15 Group is the sports and entertainment company behind thePhoenix Suns (NBA),Phoenix Mercury (WNBA),Valley Suns (G League), andMortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care.

Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

Qualifications

• Two+ years of security dispatch experience preferred.
• Three+ years of customer service experience preferred.
• Prior leadership or supervisory experience strongly preferred.
• Military and/or law enforcement experience is a plus.
• High school diploma or GED is required.
• Expert-level customer service and guest interaction skills.
• Expert verbal and written communication skills.
• Ability to mentor, coach, and counsel team members effectively.
• Proficiency in operating radios and security technology.

Responsibilities

• Directly oversee Event Security Control Center during events.
• Assist with training, onboarding, and development of Security staff.
• Support hiring and staffing initiatives as assigned by leadership.
• Establish and train dispatch staff on clear protocols for dispatch operations to maintain consistency between events.
• Assist the Sr. Manager of Training in the preparation and execution of training materials and can moderate training sessions.
• Ensure staff are properly positioned, equipped, and prepared to perform assigned security responsibilities.
• Enforce arena policies, procedures, safety rules, and the NBA Fan Code of Conduct consistently and professionally.
• Monitor crowd behavior throughout events to identify safety concerns, suspicious activity, or policy violations.
• Respond promptly and appropriately to incidents, alarms, emergencies, and escalated guest situations.
• Provide clear direction and assistance to Team Members during emergency situations, evacuations, and re-entry processes.
• Immediately report suspicious activity, unattended items, injuries, safety violations, or facility concerns to leadership.
• Prepare clear, accurate, and timely incident and incident reports.
• Maintain strong situational awareness inside and outside the arena, including patrol and response responsibilities.
• Demonstrate strong knowledge of arena layout, services, and amenities to assist team members with directions and inquiries.
• Serve as an information resource for event-specific details and team member questions in a professional and courteous manner.
• Identify opportunities to enhance the security experience while maintaining safety and security priorities.
• Maintain confidentiality of sensitive, proprietary, and personal information in accordance with organizational policies.
• Perform additional duties as assigned based on event and non-event needs.
• Must be able to work 90% of the events.

Skills

Customer service

Communication

Teamwork

Judgment

Accountability

Security protocols

Leadership

Mentoring

Radio operation

Education

High school diploma or GED

Tools

Radio systems

Job description

Job Summary:

Player 15 Group is the sports and entertainment company behind thePhoenix Suns (NBA),Phoenix Mercury (WNBA),Valley Suns (G League), andMortgage Matchup Center.

Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.

We are seeking an experienced and motivated Security Dispatcher to join our team. In this role, you will support all facets of event security dispatch and training for Player 15 Group, while playing a key role in broader department initiatives.

Your Role on the Team

• Directly oversee Event Security Control Center during events.
• Assist with training, onboarding, and development of Security staff.
• Support hiring and staffing initiatives as assigned by leadership.
• Establish and then train dispatch staff on clear and concise protocols for dispatch operations to maintain consistency between events.
• Assist the Sr. Manager of Training in the preparation and execution of training materials and can moderate training sessions.
• Ensure staff are properly positioned, equipped, and prepared to perform assigned security responsibilities.
• Enforce arena policies, procedures, safety rules, and the NBA Fan Code of Conduct consistently and professionally.
• Monitor crowd behavior throughout events to identify safety concerns, suspicious activity, or policy violations.
• Respond promptly and appropriately to incidents, alarms, emergencies, and escalated guest situations.
• Provide clear direction and assistance to Team Members during emergency situations, evacuations, and re-entry processes.
• Immediately report suspicious activity, unattended items, injuries, safety violations, or facility concerns to leadership.
• Prepare clear, accurate, and timely incident and incident reports.
• Maintain strong situational awareness inside and outside the arena, including patrol and response responsibilities.
• Demonstrate strong knowledge of arena layout, services, and amenities to assist team members with directions and inquiries.
• Serve as an information resource for event-specific details and team member questions in a professional and courteous manner.
• Identify opportunities to enhance the security experience while maintaining safety and security priorities.
• Maintain confidentiality of sensitive, proprietary, and personal information in accordance with organizational policies.
• Perform additional duties as assigned based on event and non-event needs.
• Must be able to work 90% of the events.

Your Skills and Experience

• Expert-level customer service and guest interaction skills.
• Expert verbal and written communication skills.
• Strong teamwork and collaboration abilities.
• Sound judgment and decision-making in high-pressure environments.
• High level of accountability and professionalism.
• Strong adherence to rules, procedures, and security protocols.
• Demonstrated leadership and supervisory skills.
• Ability to mentor, coach, and counsel team members effectively.
• Proficiency in operating radios, communication devices, and security technology
• High school diploma or GED
• Promotion eligibility from Security roles.
• Demonstrated mastery and consistent proficiency in all essential functions, policies, procedures, and performance expectations of the employee’s current role (Event Security Officer, Security Specialist, or Security Team Captain).
• Minimum of two (2) years of security dispatch experience preferred.
• Minimum of three (3) years of customer service experience preferred.
• Prior leadership or supervisory experience strongly preferred.
• Military and/or law enforcement experience is a plus.

The Team & Experience

We believe great organizations are built by great people. That’swhywe fosteran in-personcollaborative, people-firstworkenvironment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans.

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

At Player 15 Group, our people-first culture is reflected in benefits and perksthat may vary based on employment status and eligibility, including the following:

• Competitivemedical, dental, vision,lifeand disability coverage options
• Paid vacation, sick time, volunteer timeand company holidays
• 401(k) plan with Player 15 Group match
• Team memberexperiences throughout the year includingteam offsites,catered lunches, coffeestands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at ourTeam Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting eventsand concerts, as available
• Access to amenities, including:
• Full fitness center with locker rooms and showers
• Pickleball court
• Golf simulator and putting green
• On-site cafeteria and collaborative gathering spaces

Player 15 Group iscommitted to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Pleasenotethis job description is not crafted to cover orcontaina comprehensive listing of activities, duties, and responsibilities that arerequired ofthe employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.