Guest Services Host (Part-Time)

Player 15 Group; Phoenix (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life & disability coverage

Paid vacation & sick time

Volunteer time

401(k) plan with company match

Team experiences and events

Team swag and discounts

Complimentary tickets to Suns/Mercury/

Job summary

Player 15 Group in Phoenix is seeking an experienced Host to support all facets of Event Service, playing a key role in delivering memorable guest experiences at premium seating areas.

You will verify credentials, assist guests, coordinate with the Premium Experience team, and maintain safety while providing high-level service throughout events.

Qualifications

• All candidates should have guest services or customer service experience.
• Ability to communicate clearly with guests, staff and visitors.
• HS diploma or GED required; some college preferred.

Responsibilities

• Provide premium guest service and hospitality throughout events.
• Verify credentials, scan tickets, and guide guests to premium seating.
• Coordinate with Premium Experience team to fulfill contract details.

Skills

Guest services

Customer service

Professional appearance

Communication skills

Emergency response

Ticket scanning

Education

HS Diploma or GED

Some college preferred

Tools

Radios

Tablets

Handheld ticketing devices

Job description

Posted Thursday, August 6, 2026 at 7:00 AM

Job Summary:

Player 15 Group is the sports and entertainment company behind thePhoenix Suns (NBA),Phoenix Mercury (WNBA),Valley Suns (G League), andMortgage Matchup Center.

Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.

We are seeking an experienced and motivated Host to join our team. In this high-impact role, you will support all facets of Event Service for Player 15 Group while playing a key role in broader department initiatives.

Your Role on the Team

• Deliver upon the organization’s Mission and Values by creating strong personal interactions resulting in positive first impressions and long-lasting, positive memories
• Work closely with the Premium Experience team to ensure clients receive superior service and complete fulfillment of every contract detail
• Be personal and proactive while assisting guests, team members, and visitors with the highest level of guest service and hospitality
• Consistently provide an elevated and personalized venue experience using good judgment and common sense without compromising safety and security
• Build strong relationships and maintain a visible presence and constant communication with the Premium Ticket Holder/Suite/Club guests throughout the event to assist guests, respond to guest requests or escalated issues
• Verify credentials, scan tickets and escort guests to their suites, clubs and/or seats in premium seating areas and educate guests on premium offerings
• Coordinate information that requires a comprehensive knowledge of the venue, menus, company policies, practices, and operations to ensure an excellent event day experience
• Inspect assigned work area prior to and during event, recognize potential hazards and notify supervisor and/or security of all facility issues and housekeeping needs
• Enforce security and safety policies and observe appropriate precautions with guests including response and assistance in medical and emergency situations
• Operate radio equipment & handheld devices to communicate with areas of the venue
• Additional duties may be assigned by a supervisor based on event
• Maintains regular and reliable attendance

Your Skills and Experience

• Retain an extensive knowledge of the organization and venue (or other facility as needed), event and Premium Club/Suites operations, seating sections, key venue personnel identity, policies, and emergency activity procedures
• Ability to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance at all times
• Ability to communicate with professionally and effectively and listen to diverse populations including guests, staff, and venue visitors
• Ability to read and scan tickets and credentials and ensure authenticity
• Must have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devices
• Ability to utilize service recovery methods confidently and independently
• Ability to react appropriately in emergency and high stress situations, maintain order and ensure adherence to all safety and security policies
• Must be at least 18 years old
• HS Diploma or GED required. Some college preferred.
• Minimum of six months experience in guest services, customer service or similar experience required
• Two years’ experience in a premium guest service role, hotel concierge or suite host at a venue of similar activity preferred

The Team & Experience

We believe great organizations are built by great people. That’swhywe fosteran in-personcollaborative, people-firstworkenvironment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans.

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

At Player 15 Group, our people-first culture is reflected in benefits and perksthat may vary based on employment status and eligibility, including the following:

• Competitivemedical, dental, vision,lifeand disability coverage options
• Paid vacation, sick time, volunteer timeand company holidays
• 401(k) plan with Player 15 Group match
• Team memberexperiences throughout the year includingteam offsites,catered lunches, coffeestands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at ourTeam Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting eventsand concerts, as available
• Access to amenities, including:
• Full fitness center with locker rooms and showers
• Pickleball court
• Golf simulator and putting green
• On-site cafeteria and collaborative gathering spaces

Pleasenotethis job description is not crafted to cover orcontaina comprehensive listing of activities, duties, or responsibilities that arerequired ofthe employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.