Security Dispatcher

Golden Entertainment; Ohio; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Security Surveillance Officer to ensure the safety and compliance of its operations. This role involves monitoring surveillance systems, responding to alarms, and collaborating with law enforcement and internal departments to maintain a secure environment. Candidates should possess strong communication skills and the ability to make sound decisions under pressure. Join a dynamic team committed to providing excellent service while ensuring guest safety in a bustling casino atmosphere. If you thrive in fast-paced environments and have a passion for security, this opportunity is perfect for you.

Benefits

Alcohol Awareness Work Card

Qualifications

• Minimum of one year experience in casino security or law enforcement preferred.
• Ability to interpret safety rules and write routine reports.

Responsibilities

• Monitor surveillance cameras and report suspicious activities.
• Collaborate with security personnel for investigations.

Skills

Surveillance Monitoring

Communication Skills

Judgment and Decision-Making

Knowledge of Safety Rules

Proficiency in English

Education

High School Diploma or Equivalent

Tools

Microsoft Operating Systems

Job description

Summary: Responsible for the successful security surveillance review, communication, and deployment of security officers as necessary to respond to calls for aid and/or other assistance, as dictated during the course of a normal shift. Reviews and records footage requests. Handles any escalated issues within the normal daily course of business within the dispatch room.

Essential Functions and Responsibilities:

1. Monitor surveillance cameras within the scope of security responsibilities.
2. Download footage using digital recording equipment as needed or upon request.
3. Collaborate with the property Surveillance department to track suspicious or unusual activity.
4. Report suspicious or unusual activities to property security personnel for further investigation.
5. Capture and print photos from monitoring systems.
6. Stay updated and familiar with the property layout and alarm system locations.
7. Direct responding units immediately to active alarm locations.
8. Possess working knowledge of smoke control panels for manual operation if required.
9. Coordinate with law enforcement and courts regarding subpoenas.
10. Assist with investigations alongside Risk Management and Human Resources departments.
11. Ensure compliance with all applicable gaming laws, internal controls, policies, Title 31, and federal regulations.
12. Provide excellent guest service promptly to guests and team members, aligning with the company's service standards.
13. Perform other duties as assigned.

Requirements:

Qualifications

• Minimum of one year experience in casino security, law enforcement, surveillance, military, or EMT roles is preferred.
• Ability to read and understand tabular status display monitors for elevators during emergencies.
• Proven judgment and decision-making skills in challenging situations and with difficult patrons.
• Preferred working knowledge of Microsoft operating systems and applications.
• Ability to interpret safety rules, operating instructions, and manuals; capable of writing routine reports and correspondence.
• Effective communication skills in small and large group settings, including with local, state, and private agencies regarding life/safety systems.
• Proficiency in English and radio communication.
• Familiarity with laws and codes of the Uniform Fire Code and jurisdiction authority (Clark County Fire Department), especially during alarms.
• Ability to remain calm during emergencies to coordinate activities from the Fire Command Center.
• Must be at least 21 years old.
• High school diploma or equivalent preferred.

Work Cards:

• Alcohol Awareness

Physical Requirements:

• Ability to work in smoky, noisy environments with bright lights.
• Work for extended periods in extreme heat and cold.
• Jog or run as situations require.
• Occasionally lift, carry, push, pull, or move objects weighing up to 75 lbs.
• Critical vision, hearing, speech, and literacy skills.
• Remain seated for over 75% of the time; move throughout the casino floor less than 25% of the time.
• Maintain focused attention to detail over sustained periods.
• Specific vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.
• Work indoors in smoky, noisy, dark environments.

Work Environment Potential Conditions:

Conditions may include smoky, noisy, and dark environments within the casino.

Disclaimer:

The above statements describe the general nature of the work. They are not exhaustive, and duties may change or be assigned at any time. Must be able to perform essential functions with or without reasonable accommodations.