Security Dispatcher

Massanutten Resort; McGaheysville (VA); On-site; USD 16,000 - 23,000; Full time

Job summary

Massanutten Resort is seeking a Security Dispatcher to support daily guest needs and security operations. You will dispatch officers across radio and phone, process Lost & Found items, and manage daily activity documentation with strong customer service focus.

The role requires office/clerical skills, computer literacy, and a high school diploma, with rotating shifts and a pay rate of $14.00 per hour. Join a team dedicated to guest safety and service.

Qualifications

• High school diploma or equivalent.
• Strong computer skills including Word, Excel, and Outlook.
• Excellent communication and organizational abilities.
• Willingness to work a flexible schedule and provide great customer service.

Responsibilities

• Dispatch security calls via radio, phone and other channels.
• Process and document daily activities for accountability.
• Monitor and distribute information to security officers and maintenance.
• Coordinate with law enforcement or emergency services when needed.
• Process Lost & Found inquiries and inventory.
• Handle Resort UPS shipping information and processing.
• Maintain confidentiality and act as a Resort Customer Service Ambassador.
• Support security management with special projects and tasks.

Skills

Communication skills

Organizational skills

Customer service

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Join us in Security!

Massanutten Resort

Are you passionate about organization, efficiency, and helping people? We’re looking for someone who enjoys meeting and helping people daily. Each day has something different to offer when dispatching for our security team! Help people reclaim their lost items, assist in dispatching our resort officers to solve problems, and so much more as a Security Dispatcher.

The Security Dispatcher requires office/clerical skills, computer literacy, and excellent communication skills. A high school diploma or equivalent is required. Candidates should have strong computer skills and working knowledge of Microsoft programs, including Microsoft Word, Excel, and Outlook. Must be highly organized and able to provide great customer service. Duties include dispatching calls for security, assisting with Lost & Found intake, inventory, and other duties as assigned by management. Must be at least 18 and able to work a flexible schedule.

Job Type

Full-Time

Typical Schedule

Days

• Rotating, Monday-Friday and Saturday-Wednesday; every third weekend off

Hours

• Rotating, typically 8:00 AM-4:00 PM and 4:00 PM-12:00 AM

Compensation

• Pay: $14.00/Hour

Core Responsibilities

• Perform communications through electronic, written, and verbal applications
• Process and document daily activities to ensure accountability
• Monitor, dispatch, and receive information and distribute calls to security officers, maintenance and housekeeping over a multi-channel radio, phone and other electronic communications
• Contact appropriate agencies needed (law enforcement, fire and emergency services) for emergencies
• Process and document Lost & Found - inquiries, inventory, log, and process found items
• Process Resort UPS shipping - obtain information and process items for shipping
• Exhibit exceptional confidentiality with sensitive information and documentation
• Represent as a Resort Customer Service Ambassador
• Complete special projects and duties assigned by Security Management
• Other duties assigned by management

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.