Security Dispatcher: Multichannel Ops & Lost & Found

Massanutten Resort; Hopkins Spring (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Massanutten Resort in Virginia is seeking a Security Dispatcher to support our security team with multi-channel communications, Lost & Found, and officer dispatch. The role emphasizes organization, daily problem-solving, and excellent customer service while handling sensitive information.

Applicants should have a high school diploma, strong computer skills (Word, Excel, Outlook) and be at least 18 with a flexible schedule.

Qualifications

• High school diploma or equivalent.
• Strong computer skills with Microsoft Word, Excel and Outlook.
• Excellent communication and customer service skills.
• Highly organized with ability to manage multiple tasks.

Responsibilities

• Dispatch calls for security and coordinate officers.
• Process and document daily activities for accountability.
• Dispatch, receive information and distribute calls to security, maintenance and housekeeping.
• Contact law enforcement or emergency services as needed.
• Process Lost & Found – inquiries, inventory, log, and processing.
• Process Resort UPS information for shipping.
• Maintain confidentiality with sensitive information.
• Complete special projects and duties assigned by Security Management.
• Other duties assigned by management.

Skills

Communication

Customer service

Organizational skills

Flexibility

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Massanutten Resort in Virginia is seeking a Security Dispatcher to support our security team with multi-channel communications, Lost & Found, and officer dispatch. The role emphasizes organization, daily problem-solving, and excellent customer service while handling sensitive information.

Applicants should have a high school diploma, strong computer skills (Word, Excel, Outlook) and be at least 18 with a flexible schedule.