Security Dispatcher

Sentry Force Security; Fairfax (VA); On-site; USD 25,000 - 33,000; Full time

Job summary

Sentry Force Security in the Hampton Roads area seeks a dependable Security Dispatcher to serve as the central point of contact between security officers, supervisors, management, clients, and emergency services.

Responsibilities include monitoring radio and telephone communications, dispatching officers to incidents, maintaining logs and incident documentation, and coordinating with management on operational concerns.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize responsibilities.
• Ability to work independently and remain calm in stressful situations.

Responsibilities

• Monitor and respond to radio and telephone communications.
• Dispatch security officers to incidents and locations.
• Maintain logs, reports, and incident documentation.
• Monitor officer activity and status during shifts.
• Relay information quickly and accurately to teams and supervisors.
• Coordinate with management regarding incidents and operational concerns.
• Assist with emergency response and notification procedures.
• Monitor cameras, alarms, and access control systems as assigned.
• Maintain confidentiality of information.

Skills

Multitasking

Communication

Calm under pressure

Independent work

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Sentry Force Security is seeking a dependable and professional Security Dispatcher to join our team in the Hampton Roads area. The Security Dispatcher will serve as a central point of communication between security officers, supervisors, management, clients, and emergency services.

Responsibilities

• Monitor and respond to radio and telephone communications.
• Dispatch security officers to incidents, calls for service, and assigned locations.
• Maintain accurate logs, reports, and incident documentation.
• Monitor officer activity and status throughout assigned shifts.
• Receive and relay information quickly and accurately.
• Communicate with supervisors and management regarding incidents and operational concerns.
• Assist with emergency response and notification procedures.
• Monitor security systems, cameras, alarms, and access control systems as assigned.
• Maintain confidentiality of company, client, and security-related information.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous dispatch, security, military, law enforcement, customer service, or related experience preferred.
• Strong verbal and written communication skills.
• Ability to remain calm and professional during stressful situations.
• Ability to multitask and prioritize competing responsibilities.
• Basic computer skills and ability to learn security-related software.
• Strong attention to detail and accurate documentation skills.
• Must be dependable and able to work independently.
• Must be willing to work nights, weekends, holidays, and varying shifts as required.

Preferred Experience

• Security dispatch or command center experience.
• Experience with two-way radios.
• CCTV/video monitoring experience.
• Alarm monitoring or access control experience.
• Experience working in a security operations center or control room.

Schedule

Full-time and part-time positions may be available. Various shifts, including overnight, weekend, and holiday coverage.

Why Join Sentry Force Security?

• Professional work environment
• Opportunities for advancement
• Training and development opportunities
• Stable security assignments
• Opportunities to grow within the company

Sentry Force Security is an Equal Opportunity Employer.