Security Dispatch

SeaWorld Parks & Entertainment, Inc.; Orlando (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

SeaWorld Parks & Entertainment is seeking a Security/Dispatch professional to answer calls, disseminate emergency information, and monitor alarms across the Orlando park. You will coordinate with management, respond to priority incidents, and ensure guest and employee safety.

The role requires a high school diploma, 18+ years old, CPR training, and a valid driver’s license. The position emphasizes confidentiality, multi-tasking in a fast-paced environment, and the ability to work varied shifts

Qualifications

• Experience in Security and/or Emergency Dispatch environment.
• Excellent written and verbal communications skills.
• Ability to multi-task and adapt to changes in a fast paced work environment.
• Able to complete CPR training/certification.
• Possession of a valid state driver’s license preferred.

Responsibilities

• Answer incoming phone calls concerning general park information, regarding employees, contractors & guests.
• Disseminate park & emergency information to appropriate employees.
• Monitor emergency alarm systems park-wide.
• Monitor multiple radio frequencies and disseminate information via 2-way radios, voice, digital pagers and telephones.
• Assist and respond to various priority calls, including First Aid and to properly identify emergency situations and disseminate proper emergency procedures.
• Maintain confidentiality and professionalism at all times.
• Coordinate with Security Management Team to ensure guest services and quality goals are achieved to include administrative support.
• Perform other duties as assigned.

Skills

Security/Dispatch experience

Communication skills

Multitasking

CPR training

Driver's license

Education

High school diploma

Job description

What you get to do:

• Answer incoming phone calls concerning general park information, regarding employees, contractors & guests


• Disseminate park & emergency information to appropriate employees


• Monitor emergency alarm systems park-wide


• Monitor multiple radio frequencies and disseminate information via 2-way radios, voice, digital pagers and telephones


• Assist and respond to various priority calls, including First Aid and to properly identify emergency situations and disseminate proper emergency procedures


• Maintain confidentiality and professionalism at all times


• Coordinate with Security Management Team to ensure guest services and quality goals are achieved to include administrative support


• Perform other duties as assigned

What it takes to succeed:

• High school diploma or equivalent


• At least 18 years old


• Experience in Security and/or Emergency Dispatch environment


• Valid state driver’s license


• Able to complete provided CPR training/certification


• Excellent written and verbal communications skills


• Able to multi-task and adapt to changes in a fast paced work environment


• Able to work indoors with or without A/C for entire shift


• Able to sit for long periods of time


• Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays hours


• 1 year administrative or related experience preferred


• Possession of a valid state driver’s license preferred

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.