Security Dispatch Supervisor – Healthcare Operations

Banner Health; Mesa, Northern (AZ, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Banner Health in Mesa, AZ seeks a Supervisor for Security Dispatch to lead the day-to-day operations of central dispatch, handling incoming calls, radio and alarm inputs while coordinating emergent and non-emergent responses across sites.

The role requires at least one year of supervisory or lead experience and two years of dispatch experience with strong radio communication knowledge. You will train staff, monitor systems, and prepare incident reports.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• One year of successful supervisory or lead experience.
• Two years previous dispatching experience with an excellent working knowledge of radio communication equipment.
• Ability to exercise good independent judgment and successfully function and prioritize tasks during emergency situations.
• Effective human relation skills for interfacing with all levels of staff, clients, physicians and other professional contacts.
• Must be able to compile quality statistical reports.

Responsibilities

• Keeps current on alarm system operations and software; trains staff and updates competency.
• Oversees dispatch of emergent and non-emergent security traffic for assigned areas.
• Monitors emergency phones, call boxes, elevators and after-hours lines; oversees cameras.
• Organizes, directs, staffs and schedules department activities; maintains training records; updates policies.
• Orientates new full-time and temporary staff; conducts performance evaluations and action plans.
• Assess and prioritize emergencies and coordinate resources; guide others according to urgency.

Skills

Supervisory experience

Radio communication

Communication skills

Education

High school diploma or GED

Tools

Radio communication equipment

Job description

Banner Health in Mesa, AZ seeks a Supervisor for Security Dispatch to lead the day-to-day operations of central dispatch, handling incoming calls, radio and alarm inputs while coordinating emergent and non-emergent responses across sites.

The role requires at least one year of supervisory or lead experience and two years of dispatch experience with strong radio communication knowledge. You will train staff, monitor systems, and prepare incident reports.