Supervisor, Security Dispatch

Banner Health Corporate; Mesa (AZ); On-site; USD 65,000 - 75,000; Full time

Job summary

Banner Health Corporate seeks a Security Dispatch Supervisor to lead a full-time team, Monday–Friday 2PM–10:30PM, coordinating emergency and routine responses across sites, and monitoring security systems to protect patients, visitors and staff. You will prepare analyses and reports while guiding staff in policy adherence.

With at least one year of supervisory experience and two years of dispatch experience, you will play a key leadership role, mentoring team members and collaborating with

Qualifications

• High school diploma or GED is required.
• At least 1 year of supervisory or lead experience is required.
• Two years of dispatching experience with radio equipment is required.
• Must be able to exercise good independent judgment in emergencies.
• Effective communication with staff, physicians and other contacts is required.
• Strong self-motivation, organization, and ability to compile quality reports are needed.
• Basic mathematical and computer skills are required.

Responsibilities

• Supervise the day-to-day operation of the security central dispatch.
• Receive and route incoming phone, radio and alarm inputs, and coordinate service requests.
• Coordinate emergent and non-emergent responses for all sites.
• Prepare written documentation and management reports; maintain records.
• Oversee security cameras, access systems, and system software.
• Mentor staff, conduct evaluations, and support department policies.
• Assess emergencies, prioritize responses, and coordinate resources with internal and external customers.

Skills

Supervisory experience

Dispatch experience

Radio communication equipment

Emergency decision making

Interpersonal communication

Statistical reporting

Education

High school diploma/GED

Job description

Primary City/State: Mesa, Arizona Department Name: Security Special Ops Div-Corp Work Shift: Varied Job Category: Facilities, Environmental Services, and Culinary Innovation and highly trained staff. Banner Health recently earned Great Place To Work® Certification™. This recognition reflects our investment in workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of our team members. Find out how we’re constantly improving to make Banner Health the best place to work and receive care. If you're ready to lead a team that protects lives and supports one of the nation's top healthcare systems — this is your opportunity. With at least one-year supervisory experience and two years dispatch experience, apply today and become part of something bigger than a job. Become part of Banner Health. In this full-time Monday – Friday 2PM-10:30PM position, you will lead our dispatch team and serve as the communication hub for hospital security operations. In this role, you'll oversee emergency and non-emergency dispatch, monitor advanced security systems, support critical incidents, and partner closely with clinical and operational leaders to help keep our patients, visitors, and staff safe. It's a great opportunity to step into a leadership position where your decisions make a real impact every day.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award‑winning patient care.

POSITION SUMMARY

This position is responsible for supervising the day‑to‑day operation of the security central dispatch function; is responsible for receiving incoming phone, radio and multiple alarm system inputs, while at the same time handling requests for service or assistance. Coordinates all emergent and non‑emergent responses for all assigned sites where security personnel and/or security systems are located. Coordinates and prepares written documentation on all communications, both verbal and electronic. Prepares and assists in analyzing all monthly and quarterly management reports.

CORE FUNCTIONS

• Keeps current on multiple alarm system computer operations and software updates. Trains staff and determines competency on changes in software programs and updates. Monitors and responds to the Central Station Computer, which receives all robbery, burglary, fire and medical alert alarms, dispatching fire, police, ambulance and security. Is responsible for adding all new account information.
• Maintains software for system‑wide access system. Maintains current software, alarm point inputs and system override procedures.
• Oversees dispatch of emergent and non‑emergent security traffic for assigned areas. Ensures monitoring of all emergency phones, including parking lot call boxes, elevators and after hours telephones in all assigned locations. Oversees monitoring of security cameras in assigned locations.
• Organizes, directs, staffs, coordinates and schedules the work activities of department; maintains current education and training records of staff; assists with writing department policies and procedures, especially those dealing with the dispatching function and communication. Follows instructions and safety procedures to help ensure that a safe environment is maintained.
• Assists and oversees the orienting of all new full time and temporary staff, ensuring competencies are met; assists with the initial investigation into employee performance issues and works with the department manager to implement positive solutions. Completes and documents performance evaluations for staff; works with staff on action plans to improve work performance. Acts as a role model, mentor and leader.
• Proficient in ability to assess and prioritize emergency situations as they arise and coordinate requested resources to handle any situation. Mentors and directs others towards independence in making decisions based on severity of situation. Internal customers include all employees, patients and family, physicians. External customers include campus visitors, vendors and law enforcement agency representatives.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• One year of successful supervisory or lead experience is required.
• Two years previous dispatching experience with an excellent working knowledge of radio communication equipment.
• Must have the ability to exercise good independent judgment and successfully function and prioritize tasks during emergency situations.
• Effective human relation skills are required for interfacing with all levels of staff, clients, physicians and other professional contacts.
• Must be able to work under minimal supervision, possess good self‑motivational and organization skills, and compile quality statistical reports.
• Must be able to communicate effectively.
• Basic mathematical skills are required.
• Excellent computer skills are required.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Banner Health supports a drug‑free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

We are proud to offer a comprehensive benefit package for all benefit‑eligible positions. Please visit our Benefits Guide for more information.