Air Medical Dispatcher

Banner Health; Mesa (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Banner Health seeks a Communications Specialist for Banner Air, coordinating rotor-wing medical transports from the Mesa headquarters. You'll manage flight-following, relay vital information to crews, and liaise with hospitals, agencies, and pilots throughout transport.

Responsibilities include incident coordination, documentation, and maintaining FAA-related compliance. The role demands calm decision-making under pressure and strong teamwork across aviation, medical, and dispatch teams.

Qualifications

• High school diploma or equivalent.
• Med Evac: within six months obtain Part 135 certification.
• Western Region: within a year obtain CPR and IAMTCS flight-following certification.
• Banner Air: within six months obtain Part 135 certification training.
• Must be computer literate and proficient in Word, Access and Excel.

Responsibilities

• Activates and follows flight/ground teams during missions, with professional communication and documentation.
• Triages and performs multiple critical tasks in a stressful emergency environment calmly.
• Establishes proficiency with emergency and disaster protocols and coordinates with agencies.
• Coordinates medical transport details with aviation, medical and communications departments.
• Inputs flight and ground transport data accurately into the network database per FAA 135 rules.
• Maintains relationships with referring facilities to ensure safe, coordinated transport.
• Notifies administration or agencies in emergencies per policies.
• Functions independently within established protocols and handles unusual situations.

Skills

Customer service

Communication skills

Multi-tasking

Teamwork

Problem solving

Education

High school diploma/GED

AHA CPR certification

IAMTCS flight-following certification

EMT-B certification

Tools

Word

Access

Excel

Job description

Primary City/State: Mesa, Arizona

Work Shift: Varied

Job Category: Clinical Support

Your Journey with us began the moment you made the choice to seek a career with Banner Health. Whether you are just beginning your career or your Journey has spanned 30 years, Banner's employer commitment is: "We'll help make a difference in your life and career so you can make a difference in the lives of others."

Take flight in your career with Banner Health by applying for this innovative Air Medical Dispatch Role for Banner Air!

As a Dispatcher with Banner Air, you will be centrally located at our Banner Health Corporate Mesa office, where you will be working with your team to communicate vital information to Flight Crews as they provide 24-hour care to critical patients in Arizona. You will dispatch our Flight crews from bases in Payson, Sun City, Queen Creek and Casa Grande to both 9-1-1 calls and facility-to-facility transfers.

Shifts available include:

• 2:00pm - 2:00am

Prior experience in the following areas is preferred but not required: Dispatching (911, security, medical, or flight), Health Unit Coordination (HUC), Placement Liaisons, Operation Logistics, or EMS experience.

Position Summary

This position is for a Communications Specialist for a rotor-wing, Critical-Care medical transport organization. This position is responsible for oversight and flight-following of all missions and serves as the primary communication link between medical teams, referring and receiving facilities/agencies, pilots and the physicians before and throughout transport.

Core Functions

• Activates and follows flight/ground teams during team missions to include flight following, customer notification and documentation. All will be completed in a professional manner, within current policies.
• Triages and performs multiple critical tasks in a stressful emergency environment calmly and in a timely manner.
• Establishes proficiency with Incident Command Systems, Emergency Operations Centers, Multiple Casualty Incidents, aircraft incident, Hazmat and Disaster plans with the ability to assist management and federal transportation agencies during any incident.
• Coordinates the details of medical transports by working with the aviation, medical and communications departments in conjunction with the requesting agency and other appropriate resources.
• Accurately inputs all flight and ground transport information into network database with special regard to FAA Part 135 and NCME policies and procedures. Maintains a working knowledge of FAA rules and regulations (pertaining to Parts 91 and 135) and remains current and complies with all policies and procedures.
• Maintains and facilitates positive relationships with referring and receiving facilities and pre-hospital agencies to ensure a safe, coordinated and expeditious response for emergency assistance and/or transport for all customers, both internal and external.
• Implements proper procedures for notification of administration personnel and/or appropriate agencies in the event of incidents, accidents, or emergency situations involving personnel according to established policies and procedures.
• This role will be expected to function independently according to the established protocols and procedures. Confers with supervisor for unusual situations. Difficult decisions may include unusual circumstances where aeromedical transport mode may change according to location, weather, mechanical issues or activation of the Pre / Post Accident Incident Plan. External customers to include all aspects of emergency service departments (fire, police, public service, EMS, bystanders and other dispatch centers). Internally they will work closely with the administrative representatives and the patient placement specialists in addition this position works closely with both aeromedical teams.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Med Evac: Within the first six months of hire, must obltain Med Trans Corp. Part 135 certification.

Western Region: Within the first year of hire, must be able to obtain AHA CPR certification and flight-following certification through the International Association of Medical Transport Communication Specialists (IAMTCS).

Banner Air: Within the first six months of hire, must obtain Med Trans Corp. Part 135 certification training.

Must be computer literate and have a good working knowledge of Word, Access and Excel software programs. Must be able to learn other software programs as necessary, including custom programs. Must possess excellent customer service skills and have the ability to function calmly in high pressure situations, think clearly and logically, and make problem-solving decisions based on information given. Must have excellent verbal, written, and interpersonal communications skills. Ability to multi-task and to work as a team.

Preferred Qualifications

Previous experience with air medical communications experience. Current EMT-B certification or higher. Previous medical terminology course or experience. EMS operation experience.

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EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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