Security Dispatch Operator — 24/7 Emergency Response

DK Security, Inc.; Lansing (MI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Dental insurance

Vision insurance

Paid sick days

Job summary

DK Security, Inc. is seeking qualified professionals to join our Security Dispatch team in Michigan.

Operators work within the Security Dispatching Center supporting LBWL operations, coordinating emergency responses and monitoring security systems to protect state and university properties. Role emphasizes teamwork, attention to detail, professional presentation, and the ability to work afternoons, evenings, or nights across 2nd and 3rd shifts.

Qualifications

• Must be at least 18 years old and have a high school diploma or GED.
• Intermediate computer skills and the ability to use MS Office, email, and internet.
• Must pass a drug screening at hire and randomly thereafter (including for marijuana).
• Must not have been convicted of any felonies, per MCL 338.1060 10(1)(c).
• Must not have been convicted of any misdemeanors related to dishonesty, fraud, impersonation of law enforcement, assault, weapons, unauthorized sale of information or evidence, controlled substances (including for marijuana), or two or more alcohol related offenses, per MCL 338.1060 10(1)(c).
• Must be able to sit, stand, and walk, including up and down stairs, for 8-12 hours at a time.
• Must be able to lift at least 50 lbs.
• Must be CPR, First Aid, and AED certified (Child, Infant, and Adult), or willing to become certified and be physically capable of administering lifesaving care when needed. (Training is included if not)
• Must be able to see clearly at least 20 feet away (assisted with glasses or contact lenses if necessary).
• Must be able to hear conversations in loud environments either in-person or via radio.
• Must be able to use a smart mobile phone and computer to type, check and respond to emails, and complete online training.
• Must be able to fluently read, write, speak, and understand the English language.

Responsibilities

• Receive and process emergency information and requests such as medical emergencies, threats of violence, suspicious activity, suspicious packages, fire, and weather emergencies.
• Initiate emergency response efforts based on available information, established procedures, and best practices.
• Coordinate response efforts and share information with a variety of stakeholders including law enforcement, emergency dispatchers, fire fighters, medics, security guards, facilities supervisors, management, etc.
• Draft and send emergency response communications and after-action reports.
• Utilize security systems to monitor and facilitate emergency response efforts.
• Other duties as assigned.

Skills

Computer literacy

MS Office

Phone skills

Customer service

De-escalation

Team coordination

Emergency response

Education

High School Diploma or GED

Job description

DK Security, Inc. is seeking qualified professionals to join our Security Dispatch team in Michigan.

Operators work within the Security Dispatching Center supporting LBWL operations, coordinating emergency responses and monitoring security systems to protect state and university properties. Role emphasizes teamwork, attention to detail, professional presentation, and the ability to work afternoons, evenings, or nights across 2nd and 3rd shifts.