Security Dispatch

Soboba Casino; San Jacinto (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k Plan

Life Insurance

Medical benefits

Dental & Vision

Wellness Program

Paid Time Off

Job summary

Soboba Casino in San Jacinto, California, seeks a Security Dispatcher to organize and dispatch security and casino staff for routine and emergency needs.

You will handle multi-line calls, monitor dispatch board, keep records, and operate the dispatch system, while maintaining confidentiality and presenting a professional image.

This full-time role requires 21+ age, high school diploma, and flexibility to work days, evenings, weekends, and holidays; Soboba offers comprehensive benefits.

Qualifications

• Customer service experience required.
• Typing speed of at least 35 WPM.
• Ability to work in a high-pressure environment.
• Flexibility to work days, evenings, weekends, and holidays.

Responsibilities

• Answer and route telephone and radio calls.
• Post duty assignments and maintain dispatch board.
• Provide high-quality customer service to guests, employees, and vendors.
• Maintain confidentiality of Soboba Casino information.
• Operate computer aided dispatching system.
• Prepare security reports and document information.
• Stay physically present with regular attendance.
• Train junior team members as needed.
• Perform special projects and other duties as assigned.

Skills

Customer service

Typing speed 35 WPM

Calm under pressure

Flexible schedule

Verbal and written communication

Microsoft Office familiarity

Education

High School diploma or equivalent

21 years of age or older

Eligibility to work in the United States

Tools

Dispatch software

Computer aided dispatching system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Security Dispatch

Security Full Time Soboba Casino, San Jacinto, CA, US

2 days ago Requisition ID: 2437

Summary

The Security Dispatcher is responsible for organizing and dispatching security personnel and other casino personnel as necessary for routine and emergency services as needed.

Duties/Responsibilities

• Provide the highest quality customer service to all guests, employees, departments and vendors.
• Perform multi-tasking duties while answering and routing telephone and radio calls.
• Perform routine clerical functions Work independently.
• Post duty assignments and other information on dispatch board.
• Maintain confidentiality of all Security, Soboba Casino and Soboba Tribal business.
• Compile and record data.
• Use a computer to enter or update data.
• Use computer aided dispatching system.
• Constantly communicate via telephone and radio.
• Report writing, documentation of information in security reports.
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Working alongside less experienced Security Dispatcher team members to assist and train them in proper task completion.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Education / Qualifications

• Must be 21 years of age, or older.
• High School diploma or equivalent, required.
• Minimum typing speed of 35 WPM required.
• Two (2) years of customer service, or one (1) year of customer service, plus one (1) year of PTZ security camera, or dispatch related experience.
• Ability to remain calm in a stressful environment and challenging circumstances.
• Ability to work a flexible schedule including days, evenings, weekends, and holidays.
• Excellent verbal and written communication skills in order to promote a positive and professional image.
• Familiarity with Microsoft Office products.
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission License.
• Required to submit to and obtain negative results on all drug and/or alcohol testing.

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

• 401k Plan
• Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
• Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee.
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off

Soboba Casino Resort Team Member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)
• Team member Incentives
• Discounted Team member meal

DISCLAIMER:

The information contained in this job description is intended to describe the general nature and level of work performed by Team Members within this classification. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, working conditions, or physical requirements associated with the position. Management reserves the right to modify, add, or remove duties and responsibilities as business needs dictate. The omission of specific statements regarding physical demands or work environment conditions does not exclude them from being required to perform the essential functions of the job.