Public Safety Dispatcher

Viejas Casino & Resort; California; On-site; USD 42,000 - 62,000; Full time

Job summary

Viejas Casino & Resort in California seeks a Security Dispatcher to act as the liaison between Security, guests, Team Members, and public safety agencies. You will receive, dispatch, and log security requests while monitoring radios, alarms, and CCTV to detect incidents and protect Tribal assets.

Responsibilities include screening calls for police/fire/medical emergencies, coordinating responses, and assisting guests with inquiries.

Qualifications

• High school diploma or GED is required.
• Ability to communicate clearly in English, including report writing.
• Experience with telephone switchboards or communications equipment preferred.
• Must be 21+ and possess a valid driver's license.

Responsibilities

• Screens incoming calls for Police, Fire, and Medical emergencies and directs to proper officers/units.
• Receives and dispatches service requests from outside agencies, tribal departments, vendors, and contractors.
• Receives medical calls and assesses nature and severity of emergencies.
• Coordinates and dispatches medical resources and relays patient information to responders.
• Monitors emergency radios and CAD system, prioritizes calls, and logs incidents.
• Assists guests at the front counter with inquiries and lost items.
• Maintains logs, adheres to confidentiality, and ensures a safe, hazard-free environment.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Decision making under pressure

Bilingual preferred

Education

High school diploma or GED

Tools

Telephone switchboard

Communications equipment

Job description

Job Summary

Acts as the link between the Security Department, general public, Team Members and public safety agencies. Responsible for receiving, dispatching, and logging all request for security assistance and monitoring radio’s, alarms, and outside camera in order to detect crimes or disturbances, protecting Tribal assets, and providing a safe environment for guests and team members.

Job Description

• Screens incoming telephone calls for requests for, Police, Fire, and Medical Emergency Service assistance as well as for non-emergency, administrative and Enterprise business requests; directs incoming calls to the proper officers/units.
• Receives and dispatches requests for services from outside public safety agencies, Tribal Government and Tribal Government departments, San Diego County Animal Control, vendors, contractors, towing services, and locksmiths.
• Receives all calls for medical assistance from Team Members or members of the community, processing such calls for nature and severity of medical emergency.
• Coordinates and dispatches appropriate medical resources, relaying pertinent medical information on the patient to responding personnel.
• Provides pre-arrival instructions in accordance with policy to ensure safety of patients, bystanders, and responding personnel.
• Monitors emergency radios for traffic directed to the Communications Center.
• Dispatches calls for service to proper officers/units and assists units in handling the requests.
• Using a Computer Aided Dispatch (CAD) system, monitors and updates officer/unit location and status, prioritizes calls for service, and monitors pending calls.
• Logs all criminal history and driver’s history as requested.
• Monitors alarms and notifies proper units, or other personnel, of any alarm activation or other problems.
• Observes the exterior premises of the casino and parking lots on closed circuit television monitors to detect crimes or disturbances, protects Tribal assets, and assists in ensuring the safety and welfare of guests and team members.
• Assists guests and the public at the front counter with general inquiries and lost and found property.
• Learns and maintains knowledge of officer policy and procedures; the methods of handling difficult public contacts; the operation of telephone console and/or central communications equipment; rescue and emergency response procedures; Federal, state, and local laws and ordinances; terminology and jurisdictional boundaries; and available types of emergency services.
• Learns and maintains knowledge of the general geography of the Casino, Outlet Center, and Reservation, including but not limited to Reservation boundaries, surrounding jurisdictions, street numbering system and primary highways and roads.
• Learns and maintains knowledge of the radio codes and signals in the Viejas Tribal Security and Radio Code Book.
• Learns and maintains knowledge of telephone interview and information gathering techniques to ensure the rapid and accurate collections and dissemination of required information.
• Observes and reports to supervisor any criminal activity, disturbances, suspicious persons, or violations of Casino policies and procedures.
• Maintains required activity logs and equipment logs pertaining to Security Department.
• Acts with discretion and confidentiality in handling sensitive information; required to sign and adhere to a confidentiality agreement.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.
• Does not provide supervision to other team members.
• High school diploma or general education degree (GED).
• Possess a valid driver’s license and maintain a satisfactory driving record.
• California Responsible Beverage Service Training required upon hire.
• Must be age 21 years of age or older.
• 1 to 2 years of experience in the operation of a telephone switchboard or communications equipment; or
• 1 year of general office work involving extensive public contact either in person or over the phone; or
• Completed Post-Certified Basic Complaint/Dispatcher course or equivalent combination of training, education, and experience.
• Must have the ability to communicate clearly, effectively and professionally in the English language, including the ability to write reports that can be understood by the CEO, COO, General Manager, Tribal Council, legal staff, court officers, and law enforcement.
• Ability to type 35 wpm (a skills test is required).
• Knowledge of basic computer and phone skills.
• Excellent verbal, written, and interpersonal communication skills, including a pleasant and courteous voice, good enunciation, and excellent hearing skills.
• Ability to communicate with people of diverse social and cultural backgrounds.
• Ability to establish and maintain working relationships with other agencies.
• Ability to speak Spanish or another second language preferred, but not required.
• Ability to retain and relay information received under stressful conditions, respond to calls quickly and calmly and make sound decisions under pressure.
• Ability to multitask while paying attention to details.
• Ability to adjust and manage change effectively.
• Ability to resolve problems as they arise and handle situations without supervision.
• Possess a high degree of common sense.
• Must be able to deal with emergency situations, and work well under pressure.
• Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
• Ability to multitask and work well under stress.
• Must be a self-starter and able to adjust to change.
• Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.