Security Dispatch

SeaWorld Parks & Entertainment; Orlando (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets & 

Park discounts on food, merchandise, &

Scholarship opportunities

Exclusive employee events and giveaway

Job summary

SeaWorld Parks & Entertainment is seeking Ambassadors to support security communications and emergency dispatch within our Orlando park. The role involves answering inquiries from guests and employees, disseminating critical information, and coordinating with the Security Management Team to ensure guest safety and smooth operations.

Candidates should have a high school diploma, be 18+, possess or be able to obtain CPR certification, and demonstrate strong written and verbal communication skills

Qualifications

• High school diploma or equivalent required.
• At least 18 years old.
• Experience in Security and/or Emergency Dispatch environment preferred.
• Valid state driver’s license preferred.
• CPR training/certification or ability to complete training.

Responsibilities

• Answer incoming phone calls concerning general park information, regarding employees, contractors & guests.
• Disseminate park & emergency information to appropriate employees.
• Monitor emergency alarm systems park-wide.
• Monitor multiple radio frequencies and disseminate information via 2-way radios, voice, digital pagers and telephones.
• Assist and respond to priority calls, including First Aid and to properly identify emergency situations and disseminate proper emergency procedures.
• Maintain confidentiality and professionalism at all times.
• Coordinate with Security Management Team to ensure guest services and quality goals are achieved to include administrative support.
• Perform other duties as assigned.

Skills

Public safety

Emergency dispatch

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What You Get To Do

• Answer incoming phone calls concerning general park information, regarding employees, contractors & guests
• Disseminate park & emergency information to appropriate employees
• Monitor emergency alarm systems park-wide
• Monitor multiple radio frequencies and disseminate information via 2-way radios, voice, digital pagers and telephones
• Assist and respond to various priority calls, including First Aid and to properly identify emergency situations and disseminate proper emergency procedures
• Maintain confidentiality and professionalism at all times
• Coordinate with Security Management Team to ensure guest services and quality goals are achieved to include administrative support
• Perform other duties as assigned

What It Takes To Succeed

• High school diploma or equivalent
• At least 18 years old
• Experience in Security and/or Emergency Dispatch environment
• Valid state driver’s license
• Able to complete provided CPR training/certification
• Excellent written and verbal communications skills
• Able to multi-task and adapt to changes in a fast paced work environment
• Able to work indoors with or without A/C for entire shift
• Able to sit for long periods of time
• Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays hours
• 1 year administrative or related experience preferred
• Possession of a valid state driver’s license preferred

The perks of the position

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.