Security Concierge Supervisor: Lead Guest Services

Northeast Security Inc.; Boston (MA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

401K/403b Plan

Job summary

Northeast Security Inc. is seeking professional Security Officers and Supervisors for Boston and surrounding areas. You will maintain post coverage, provide guest services, and ensure compliance with facility procedures while delivering a memorable experience to customers and vendors.

The role emphasizes strong customer service, leadership and the ability to multi-task in a dynamic environment. Two to three years of security concierge and reception experience preferred, with neat appearance and

Qualifications

• Professional appearance and adherence to post protocols.
• Excellent customer service and ability to respond to inquiries.
• Two to three years of security concierge/reception experience preferred.

Responsibilities

• Maintain post at all times and ensure guest services are satisfactory.
• Monitor security concierge personnel and ensure compliance with procedures.
• Review and approve reports and duty logs submitted by staff.
• Notify management of serious incidents in a timely manner.
• Deliver a memorable and courteous experience to customers and vendors.

Skills

Customer service

Client management

Leadership

Security operations knowledge

Communication skills

Conflict resolution

Multi-tasking

Ethical standards

Professionalism

Education

High School Diploma

Job description

Northeast Security Inc. is seeking professional Security Officers and Supervisors for Boston and surrounding areas. You will maintain post coverage, provide guest services, and ensure compliance with facility procedures while delivering a memorable experience to customers and vendors.

The role emphasizes strong customer service, leadership and the ability to multi-task in a dynamic environment. Two to three years of security concierge and reception experience preferred, with neat appearance and