Concierge Supervisor (Anthony)

Northeast Security Inc.; Boston (MA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

401K/403b Plan

Job summary

Northeast Security Inc. is seeking professional Security Officers and Supervisors for Boston and surrounding areas. You will maintain post coverage, provide guest services, and ensure compliance with facility procedures while delivering a memorable experience to customers and vendors.

The role emphasizes strong customer service, leadership and the ability to multi-task in a dynamic environment. Two to three years of security concierge and reception experience preferred, with neat appearance and

Qualifications

• Professional appearance and adherence to post protocols.
• Excellent customer service and ability to respond to inquiries.
• Two to three years of security concierge/reception experience preferred.

Responsibilities

• Maintain post at all times and ensure guest services are satisfactory.
• Monitor security concierge personnel and ensure compliance with procedures.
• Review and approve reports and duty logs submitted by staff.
• Notify management of serious incidents in a timely manner.
• Deliver a memorable and courteous experience to customers and vendors.

Skills

Customer service

Client management

Leadership

Security operations knowledge

Communication skills

Conflict resolution

Multi-tasking

Ethical standards

Professionalism

Education

High School Diploma

Job description

Overview

Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.

Job Skills / Requirements

Northeast security is seeking vehicle and foot patrol Security Officers and Supervisors for Boston and surrounding areas.

Positions range from $24

Recruiters will call to discuss preference upon applying.

• Must keep a professional appearance.
• Must remain on post at all times.
• Monitoring security Concierge personnel to ensure guest services are satisfactory
• Provide general admin support and respond to inquiries and anticipate customers needs.
• Ensure that all security concierge personnel are aware of and perform their duties in full compliance with the facility security operations procedures and location policies, procedures and regulations.
• Review and approve all reports, duty logs, etc. submitted by security personnel.
• Ensure timely notification of all serious incidents.
• Basic computer knowledge
• Maintain effective communications with all assigned security personnel.
• Deliver a memorable and pleasant experience to all customers/vendors.
• Counsel, advise, motivate, and (when necessary) provide discipline and positive reinforcement to personnel assigned to the location.
• Work with management in the development and implementation of sound employee relations, development, and retention programs for the location.
• Ensure that assigned security personnel are kept up-to date on any modifications to procedures, policies, or regulations.

Assume other duties as required by either Client or Northeast Security, Inc

Security Officer And Supervisor Skills

• Excellent customer service skills and service delivery orientation
• Answering phone calls
• Monitoring security Concierge personnel to ensure guest services are satisfactory
• Client Management Skills
• Strong Leadership skills
• Knowledge of supervisory practices, procedures, and security operations
• Ability to provide positive direction and motivate performance.
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to show responsibility and friendliness towards clients and residents.
• Strong professionalism
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Must be able to multi-task and self-manage in a dynamic environment.
• Must be knowledgeable of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organizations

Security Officer And Supervisor Requirements

• Customer Service or military experience.
• Receptionist or guest service experience required.
• two to three years of Previous security Concierge and reception experience, or related field/education.
• Neat and professional appearance
• Dependable means of transportation

Education Requirements (All)

High School Diploma

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, 401K/403b Plan

This is a Full and Part-Time position