Security Concierge & Guest Experience Lead

Comstock Holding Companies, Inc.; Silver Spring, Northern (MD, KY); Hybrid; USD 25,000 - 26,000; Full time

Job summary

Comstock Holding Companies, Inc. operates a front desk security role focused on access control, guest assistance, and safety within the building lobby. The Security Officer: Concierge ensures service standards align with company policy and client expectations while maintaining a secure environment.

The position requires a High School Diploma, 2+ years in customer-service, and a valid driver’s license. Certification in DCJS or equivalent is required within 60 days of start date, with flexibility

Qualifications

• High School Diploma required.
• Minimum of 2 years’ experience in customer-service related role.
• Valid driver's license without major violations.
• Flexibility to work after hours and weekends as needed.
• Must be a certified security professional (VA Unarmed Security Officer/Courier, aka DCJS) or obtain certification within 60 days of start date.

Responsibilities

• Access control for guests, tenants, and vendors.
• Provide elevator and door assistance to all guests.
• Offer customer service to clients, customers, and visitors.
• Maintain daily activity, access control, and incident reports.
• Observe and report safety concerns.
• Patrol common areas and monitor facilities.

Skills

Customer-service experience

Driver's license

Flexible hours

Security certification

Time management

Communication skills

Multitasking

Education

High School Diploma

Job description

Comstock Holding Companies, Inc. operates a front desk security role focused on access control, guest assistance, and safety within the building lobby. The Security Officer: Concierge ensures service standards align with company policy and client expectations while maintaining a secure environment.

The position requires a High School Diploma, 2+ years in customer-service, and a valid driver’s license. Certification in DCJS or equivalent is required within 60 days of start date, with flexibility