Security Command Center Operator M-F 12am-8am

Global Asset Security LLC; Marietta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Global Asset Security LLC is seeking a highly alert, professional SOC Operator to monitor CCTV systems, coordinate field operations, and dispatch officers in response to incidents. You will maintain radio communications and serve as a client liaison during the overnight shift.

The role requires a high school diploma (associate degree preferred), experience in a command center or dispatch environment, and proficiency with CCTV monitoring software and incident reporting systems.

Qualifications

• High school diploma or equivalent required; associate degree in criminal justice or related field preferred.
• Prior experience in a command center, dispatch, or security control room environment is highly desirable.
• Proficient in CCTV monitoring software, radio communication procedures, and incident reporting systems.
• Ability to multitask in high-pressure situations with excellent situational awareness.
• Strong verbal and written communication skills.
• Dependable, punctual, and able to work independently with minimal supervision.

Responsibilities

• CCTV Monitoring: Continuously monitor live video surveillance systems for suspicious or unauthorized activity across multiple client sites.
• Officer Activity Tracking: Track and verify movements, patrols, and status updates of on-duty security officers using GuardConnect or other tracking software.
• Officer scheduling, flex position handling, call out handling.
• Radio Communication: Serve as the central communication hub, maintaining clear and professional radio communication with all field officers.
• Dispatching & Incident Response: Dispatch security personnel to incidents, alarms, or service requests in real-time; contact local law enforcement when necessary.
• Escalation & Reporting: Elevate high-risk incidents to supervisors per protocol; document all incidents and responses.
• Client Communication: Serve as a point of contact for clients during the shift and provide incident updates.

Skills

Multitasking

Verbal communication

Written communication

Situational awareness

Dependability

Education

High school diploma or equivalent

Associate degree preferred in criminal justice or related field

Tools

CCTV monitoring software

Radio communication procedures

Job description

Position Summary:

Global Asset Security is seeking a highly alert, professional, and detail-oriented Security Operations Center (SOC) Operator to join our team. The SOC Operator plays a critical role in ensuring the safety and security of our clients’ properties and personnel by monitoring CCTV systems, coordinating field operations, maintaining radio communications, and dispatching officers or law enforcement in response to incidents.

Key Responsibilities:

• CCTV Monitoring:
  Continuously monitor live video surveillance systems for suspicious or unauthorized activity across multiple client sites.
• Officer Activity Tracking:
  Track and verify the movements, patrols, and status updates of on-duty security officers using GuardConnect or other tracking software.
• Officer scheduling, flex position handling, call out handling
• Radio Communication:
  Serve as the central communication hub, maintaining clear and professional radio communication with all field officers.
• Dispatching & Incident Response:
  Dispatch security personnel to incidents, alarms, or service requests in real-time. Contact local law enforcement or emergency services when necessary.
• Escalation & Reporting:
  Immediately elevate high-risk incidents to supervisors or management as per protocol. Document all incidents and responses in detailed activity logs.
• Client Communication:
  Serve as a point of contact for clients during the shift. Provide incident updates, coordinate access, and ensure transparency and responsiveness.

Qualifications:

• High school diploma or equivalent required; associate degree in criminal justice or related field preferred.
• Prior experience in a command center, dispatch, or security control room environment is highly desirable.
• Proficient in CCTV monitoring software, radio communication procedures, and incident reporting systems.
• Ability to multitask in high-pressure situations with excellent situational awareness.
• Strong verbal and written communication skills.
• Dependable, punctual, and able to work independently with minimal supervision.

Working Conditions:

• This is a full-time, on-site role with a fixed schedule from 12am-8am, Monday through Friday.
• Must be able to sit for extended periods and maintain focus on multiple screens.
• May be required to respond to emergency situations outside of regular hours as needed.

Global Asset Security is an equal opportunity employer. We value professionalism, integrity, and commitment to service in everything we do. Join us in delivering elite security solutions and protecting what matters most.