Security Command Center Operator – Dispatch & Support (24/7)

DK Security, Inc.; Grand Rapids (MI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security, Inc. is seeking a Command Center Operator in Kentwood, MI. This full-time role provides 24/7/365 support to management, field supervisors, and clients, operating a multi-line switchboard and handling background screening and payroll.

The ideal candidate will deliver outstanding customer service, assist with emergency response procedures, monitor CCTV, and maintain accurate incident logs and payroll records.

Qualifications

• Must be at least 18 years old.
• No felony convictions or misdemeanor convictions related to crimes of moral turpitude.
• High school diploma or GED required.

Responsibilities

• Provide excellent customer service to clients, customers, co-workers, etc.
• Dispathch personnel for emergency and non-emergency responses.
• Operate a multi-line switchboard and manage background screening processes.
• Process payroll companywide and maintain accurate payroll records.
• Monitor CCTV and access control systems; document incidents and reports.
• Prepare activity logs and reports; assist in scheduling and payroll tasks.

Skills

Customer service

Emergency procedures

Communication

Education

High School diploma or GED

Job description

DK Security, Inc. is seeking a Command Center Operator in Kentwood, MI. This full-time role provides 24/7/365 support to management, field supervisors, and clients, operating a multi-line switchboard and handling background screening and payroll.

The ideal candidate will deliver outstanding customer service, assist with emergency response procedures, monitor CCTV, and maintain accurate incident logs and payroll records.