Security Command Center - Guest Safety & Service

Hollywood Casino Bangor; Bangor (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

Hollywood Casino Bangor is seeking a Security Officer to deliver exceptional guest service while maintaining a secure gaming environment. You will patrol the premises, monitor activity, and respond to incidents, working with other departments to safeguard guests, employees and assets.

The role requires strong communication, the ability to stay calm under pressure, and the stamina to move through a lively casino setting. Training and growth opportunities are available.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication.
• Previous customer service experience.
• Ability to remain calm and professional in stressful situations.
• Willingness to work in a noisy environment and adapt to a casino setting.

Responsibilities

• Provide superior service to guests and seek opportunities to assist.
• Maintain highly visible patrols to ensure a safe gaming experience.
• Support other departments to help guests better enjoy their experience.
• Promote property promotions and events.
• Maintain public order and enforce safety rules.
• Protect property and assets.
• Investigate disturbances in hotel, casino, or racing areas.
• Create fun and excitement with the customer.

Skills

Communication

Customer service

Safety awareness

Conflict de-escalation

Education

High school diploma or equivalent

Job description

Hollywood Casino Bangor is seeking a Security Officer to deliver exceptional guest service while maintaining a secure gaming environment. You will patrol the premises, monitor activity, and respond to incidents, working with other departments to safeguard guests, employees and assets.

The role requires strong communication, the ability to stay calm under pressure, and the stamina to move through a lively casino setting. Training and growth opportunities are available.