Casino Security & Guest Experience Ambassador

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Day‑one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino at Charles Town Races is seeking a Security Officer to help safeguard guests, staff and property. The role involves patrolling, monitoring, incident response and strict adherence to casino security procedures to ensure a safe environment.

The position requires reliable, tactful individuals with strong observation and communication skills. On‑site work includes nights, weekends and holidays, with a focus on high professional standards and confidentiality.

Qualifications

• Must have strong observation skills and be able to monitor crowds and activities.
• Experience in customer service is preferred.
• Good communication and tact in dealing with guests and coworkers.

Responsibilities

• Ensure the safety of customers, employees and others on the premises.
• Greet patrons and monitor bags and belongings for security.
• Assist customers and employees and report incidents and emergencies.
• Patrol casino areas and maintain orderly flow and security of equipment and games.
• Enforce rules and authorize entry; collaborate with management and authorities as needed.

Skills

Observation skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Hollywood Casino at Charles Town Races is seeking a Security Officer to help safeguard guests, staff and property. The role involves patrolling, monitoring, incident response and strict adherence to casino security procedures to ensure a safe environment.

The position requires reliable, tactful individuals with strong observation and communication skills. On‑site work includes nights, weekends and holidays, with a focus on high professional standards and confidentiality.