Guest Safety & Service Champion

Hollywood Casino Perryville; Maryland; On-site; USD 38,000 - 62,000; Full time

Job summary

Hollywood Casino Perryville is seeking a security officer to provide superior guest service and maintain safety throughout the property. You will actively patrol and engage with guests, promoting promotions and events while protecting assets and enforcing safety rules.

The role requires strong communication, 24/7 adaptability, and the ability to work in a noisy environment with cigarette smoke. Prior customer service experience is preferred, with the ability to multitask across departments.

Qualifications

• High school diploma or equivalent.
• Effective written and verbal communication.
• Previous customer service experience.
• Ability to work in noisy environments and with cigarette smoke.
• Ability to stand and walk for long periods.

Responsibilities

• Provide superior service to guests.
• Seek opportunities to be of service.
• Maintain highly visible patrols to ensure a safe gaming experience.
• Support other departments to serve guests more effectively.
• Promote property promotions and events.
• Maintain public order and enforce safety rules.
• Protect property and assets.
• Investigate disturbances in hotel, casino, or racing areas.
• Create fun and excitement with the customer.

Skills

Communication

Customer service

Education

High school diploma

Job description

Hollywood Casino Perryville is seeking a security officer to provide superior guest service and maintain safety throughout the property. You will actively patrol and engage with guests, promoting promotions and events while protecting assets and enforcing safety rules.

The role requires strong communication, 24/7 adaptability, and the ability to work in a noisy environment with cigarette smoke. Prior customer service experience is preferred, with the ability to multitask across departments.