Security-Cleared User Support Specialist | Tiered Help Desk

Avalore, LLC; Arlington (VA); Vor Ort; USD 67.000 - 117.000; Vollzeit

Benefits dieser Stelle

Health care plan

401k with generous match

Life Insurance

Paid Time Off

Short/Long Term Disability

Training & Development

Employee Assistance Program

Zusammenfassung

Avalore, LLC is seeking a User Support Specialist to provide basic support across phone, email, chat, and in-person channels, resolving standard requests efficiently.

You will log interactions in ServiceNow or Jira, contribute to the knowledge base, assist with user training, and escalate complex issues to appropriate teams as needed. This role requires a Bachelor's degree and active U.S. work authorization.

Qualifikationen

• Bachelor's degree required.
• Strong communication skills.
• Professional proficiency in English.
• Experience with ticketing systems (ServiceNow/Jira) and basic troubleshooting.

Aufgaben

• Provide basic User Support via phone, email, chat, and in-person channels.
• Log and track all support interactions with timely updates.
• Troubleshoot basic hardware, software, and network issues within scope.
• Escalate complex issues to appropriate teams.
• Assist users with account-related issues and password resets.
• Contribute to knowledge base by creating/updating articles and FAQs.
• Participate in user training sessions and share best practices.
• Collect and report user feedback to improve support processes.

Kenntnisse

Communication skills

Self-starter mindset

English proficiency

Microsoft Office

Ausbildung

Bachelor's Degree

Tools

ServiceNow

Jira

Jobbeschreibung

Avalore, LLC is seeking a User Support Specialist to provide basic support across phone, email, chat, and in-person channels, resolving standard requests efficiently.

You will log interactions in ServiceNow or Jira, contribute to the knowledge base, assist with user training, and escalate complex issues to appropriate teams as needed. This role requires a Bachelor's degree and active U.S. work authorization.