Security-Cleared: Support Systems Engineer - Automation & AI

Avalore.ai; Arlington (VA); On-site; USD 107,000 - 220,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (401k)

Life Insurance

Paid time off

Disability insurance

Training & development

Employee assistance program

Job summary

Avalore.ai in Arlington, VA is seeking a Support Systems Developer/Engineer to design technical improvements to modernize the support desk, including AI chatbots and RPA.

You will automate processes, analyze workflows, develop, test and deploy solutions, integrate AI/ML, document, and train the team. This role spans junior to senior levels and requires US work authorization and a security clearance.

Qualifications

• Bachelor's degree and US work authorization required.
• Security clearance (SECRET) required.
• Excellent written and verbal English communications.
• Experience with IT service management and automation is preferred.

Responsibilities

• Design and implement automation improvements for support systems.
• Develop, test and deploy AI chatbots and RPA solutions.
• Analyze current support processes to identify automation opportunities.
• Integrate AI/ML technologies to enable predictive support.
• Create technical documentation and user guides.
• Collaborate with support teams to gather requirements.
• Monitor performance and optimize solutions.
• Provide training to support staff on new tools.
• Ensure all solutions comply with security requirements.

Skills

Security clearance

English proficiency

MS Office proficiency

Self-starter mindset

Communication skills

Education

Bachelor's Degree

Tools

AI chatbots

RPA tools

Automation platforms

Machine Learning concepts

Job description

Avalore.ai in Arlington, VA is seeking a Support Systems Developer/Engineer to design technical improvements to modernize the support desk, including AI chatbots and RPA.

You will automate processes, analyze workflows, develop, test and deploy solutions, integrate AI/ML, document, and train the team. This role spans junior to senior levels and requires US work authorization and a security clearance.