Support Systems Developer/Engineer

Avalore.ai; Arlington (VA); On-site; USD 107,000 - 220,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (401k)

Life Insurance

Paid time off

Disability insurance

Training & development

Employee assistance program

Job summary

Avalore.ai in Arlington, VA is seeking a Support Systems Developer/Engineer to design technical improvements to modernize the support desk, including AI chatbots and RPA.

You will automate processes, analyze workflows, develop, test and deploy solutions, integrate AI/ML, document, and train the team. This role spans junior to senior levels and requires US work authorization and a security clearance.

Qualifications

• Bachelor's degree and US work authorization required.
• Security clearance (SECRET) required.
• Excellent written and verbal English communications.
• Experience with IT service management and automation is preferred.

Responsibilities

• Design and implement automation improvements for support systems.
• Develop, test and deploy AI chatbots and RPA solutions.
• Analyze current support processes to identify automation opportunities.
• Integrate AI/ML technologies to enable predictive support.
• Create technical documentation and user guides.
• Collaborate with support teams to gather requirements.
• Monitor performance and optimize solutions.
• Provide training to support staff on new tools.
• Ensure all solutions comply with security requirements.

Skills

Security clearance

English proficiency

MS Office proficiency

Self-starter mindset

Communication skills

Education

Bachelor's Degree

Tools

AI chatbots

RPA tools

Automation platforms

Machine Learning concepts

Job description

The Support Systems Developer/Engineer will design technical improvements (e.g., AI chatbots, Robotic Process Automation) to modernize the support desk. This person will automate processes to improve response times and enhance user experience. This person will design and implement improvements to support systems, developing automation solutions including AI chatbots and RPA. This person will analyze current support processes to identify opportunities for automation and efficiency improvements. This person will develop, test, and deploy custom solutions to enhance the capabilities of existing support tools and systems. This person will integrate AI and machine learning technologies into support processes to enable predictive and proactive support capabilities. This person will create and maintain documentation for all developed solutions, including technical specifications and user guides. This person will collaborate with the support team to gather requirements and feedback for new tools and improvements. This person will monitor the performance and effectiveness of implemented solutions, making adjustments and optimizations as needed. This person will stay current with emerging technologies in IT service management and support automation. This person will provide technical guidance and training to the support team on new tools and automated processes. This person will ensure all developed solutions comply with security requirements and organizational standards.

Requirements

• SECRET Security Clearance Required
• CSSLP, GSEC, or Security+C cerification (for Junior / Journeyman roles)
• CISSP-ISSAP certification (for Senior role)
• We are actively seeking multiple levels:
• Junior: 0 - 3 years of experience + Bachelor's Degree
• Journeyman: 4 - 7 years of experience + Bachelor's Degree
• Senior: 8+ years of experience + Bachelor's Degree
• Good communication skills, self-starter mindset
• Professional proficiency in English is required
• Demonstrated proficiency in using all Microsoft Office applications
• Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position

Benefits

• Employer Contributions to Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA) with a generous matching program
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance Program
• Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements
• Salary estimates for this job range from $107,000 - $220,000

Work Environment

• Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
• Ability to sit at a computer terminal for an extended period of time.

Physical Demands

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel

• Up to 10%/ Occasional travel.

Avalore will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability.

Avalore is an Equal Opportunity Employer - We not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.