Security-Cleared User Support Specialist

Avalore; Virginia (MN); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health Care Plan

401k/IRA Retirement Plan

Life Insurance

Paid Time Off

Disability Insurance

Training & Development

Employee Assistance Program

Job summary

Avalore is seeking a User Support Specialist in the United States to provide basic support, troubleshoot issues, and document resolutions. You will use ticketing systems like ServiceNow or Jira and communicate via phone, email, chat, and in-person channels.

You will log interactions, assist with account problems, contribute to knowledge base content, and help train users on procedures. Candidates should have a Bachelor’s degree and be eligible to work in the U.S. with no visa sponsorship.

Qualifications

• Bachelor's degree required or equivalent.
• Good communication skills and self-starter mindset.
• Proficiency with Microsoft Office applications.
• Experience with ticketing systems is preferred.

Responsibilities

• Handle user requests and basic troubleshooting.
• Document issues and resolutions in ticketing systems.
• Maintain knowledge base articles and FAQs.
• Assist with user training and best practices.
• Escalate complex problems to specialized teams.
• Collect user feedback to improve support processes.

Skills

Good communication

Self-starter mindset

Professional English

Microsoft Office

Education

Bachelor's Degree

Tools

ServiceNow

Jira

Job description

Avalore is seeking a User Support Specialist in the United States to provide basic support, troubleshoot issues, and document resolutions. You will use ticketing systems like ServiceNow or Jira and communicate via phone, email, chat, and in-person channels.

You will log interactions, assist with account problems, contribute to knowledge base content, and help train users on procedures. Candidates should have a Bachelor’s degree and be eligible to work in the U.S. with no visa sponsorship.