Data Operations Support Specialist

Avalore, LLC; Virginia (MN); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health care contributions

Retirement plan (401k)

Life Insurance

Paid time off

Disability insurance

Training & development

Employee assistance program

Job summary

Avalore, LLC is seeking a Data Operations Customer Support Specialist to provide technical support for data-related issues, troubleshoot access, quality, and availability, and collect customer feedback for continuous improvement. This role emphasizes accurate data handling and proactive problem solving.

You will develop knowledge base articles, train users, monitor service health, report metrics, and coordinate with data engineering to enhance reliability while adhering to security policies and

Qualifications

• Bachelor's degree required.
• Experience in data/support roles preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to data service tickets and troubleshoot data access issues.
• Diagnose data quality and availability problems.
• Develop and maintain knowledge base articles for data issues.
• Monitor data service health and report support metrics.
• Coordinate with data engineering for issue resolution.

Skills

Communication skills

English proficiency

MS Office

Work authorization in the US

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Avalore, LLC is seeking a Data Operations Customer Support Specialist to provide technical support for data-related issues, troubleshoot access, quality, and availability, and collect customer feedback for continuous improvement. This role emphasizes accurate data handling and proactive problem solving.

You will develop knowledge base articles, train users, monitor service health, report metrics, and coordinate with data engineering to enhance reliability while adhering to security policies and