Security-Cleared PC Technician — Enterprise IT Support

Akima Infrastructure Services; Augusta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Compass Point, an Akima company, seeks a PC Technician to support enterprise IT systems for US Special Operations Command at Fort Benning, GA. You will ensure stability, security, and availability of government IT infrastructure and collaborate with cross-functional teams.

The ideal candidate holds DoD 8140-411 Basic certification, TS clearance with SCI eligibility, and 3-5 years of related experience. Bachelor's in STEM required or equivalent experience.

Qualifications

• Must have DoD 8140-411 Basic certification.
• Must maintain DoD 8140-411 Basic via continuing education requirements or recertification.
• Current Top-Secret clearance with SCI eligibility.
• Bachelor's degree in a STEM field; relevant experience may substitute for education.
• 3-5 years of related experience.

Responsibilities

• Provide technical support and administration for enterprise email platforms, user account provisioning, standardized desktop software suites, and government applications using tools such as Remedy, MECM, VMware, ESXi, and NetApp ONTAP.
• Diagnose and remediate hardware and software issues on end-user systems, execute software deployments and system imaging, and administer access controls for shared file systems.
• Act as the liaison for the initiation, monitoring, and resolution facilitation of end-user incident management processes.
• Collaborate with cross-functional IT teams to coordinate the management of Incident Reports and Service Requests, ensuring comprehensive documentation, escalation alignment, and resolution tracking in accordance with established service management protocols.
• Support local registration authority functions.
• Provide updates on IT incidents, changes, and projects, escalating issues to senior IT teams or vendors as needed.

Skills

DoD 8140-411 Basic certification

Top-Secret clearance with SCI eligible

Strong problem-solving and comms

Education

Bachelor's degree in a STEM field

3-5 years of related experience

Job description

Compass Point, an Akima company, seeks a PC Technician to support enterprise IT systems for US Special Operations Command at Fort Benning, GA. You will ensure stability, security, and availability of government IT infrastructure and collaborate with cross-functional teams.

The ideal candidate holds DoD 8140-411 Basic certification, TS clearance with SCI eligibility, and 3-5 years of related experience. Bachelor's in STEM required or equivalent experience.